Summary
Overview
Work History
Education
Skills
References
Languages
Professionalcertificationslicenses
Timeline
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KEVIN DO

Summary

Seasoned Pharmacy Manager with a proven track record at CVS Pharmacy, elevating customer service scores to the 90s and increasing prescription sales annually. Expert in pharmacy operations management and team building, I led the charge in administering over 2000 COVID vaccines, showcasing exceptional training and mentoring skills.

Overview

11
11
years of professional experience

Work History

Pharmacy Manager

CVS Pharmacy
Nassau Bay, TX
11.2019 - Current
  • In charge of pharmacy with 2500+ prescriptions weekly with 9 technicians and 2 pharmacists
  • Transform a challenging store (<60 customers service and inventory scores) to an excellent store (90s score on customers service and sales) within 5 months of taking over as a pharmacist-in-charge
  • Protects community by providing 2000+ Covid vaccines and counseling patients on preventions and treatments throughout the Covid 19 pandemics
  • Perform on site Covid testing and dispense Paxlovid treatment if needed via EPIC system
  • Organize multiple flu and covid clinics annually at businesses such as Clearlake ISD teachers and the Shore assisted living facility, etc
  • Successfully train and develop technicians, interns into lead technician and pharmacy manager roles at other CVS locations

Pharmacy Manager

CVS Pharmacy
Galveston, TX
08.2015 - 11.2019
  • In charge of pharmacy with 2000+ prescriptions weekly with 6 technicians and a staff pharmacist
  • Maintain excellent customer satisfaction with My Customer Experience rating of >90/100 from 2015-2019
  • Manage to increase scripts sale by 3-5% every single year
  • Keep accurate drugs inventories including controlled substances, prevent from damage and internal thefts by routinely enforcing company policies and state board regulations
  • Vaccinate patients, raise community awareness about flu, pneumonia and other vaccines, organize annual flu clinics with local businesses such as the San Luis Resort, Galveston College, Ball High School, etc
  • Highly praised by District Manager for excellent performance and get referral for emerging leader program

Per diem pharmacist

West Ave Pharmacy- Nigro Dermatology onsite pharmacy
Houston, TX
07.2017 - 02.2019
  • Compound dermatology creams/lotion/foam per doctor’s requests efficiently and effectively
  • Comprehend the complexity of dermatology medications with quality and safety according to USP standards
  • Provide point-of-care service to patients with the highest standard of care
  • Work closely with providers and insurance companies to get coverage for different types of dermatological medications
  • Find appropriate alternatives if medications are not covered

Staff Pharmacist

CVS Pharmacy
Deer Park, TX
07.2014 - 08.2015
  • Staff pharmacist at the highest volume CVS store in the state of Texas with 5000+ prescriptions weekly
  • Perform various pharmacy tasks: discussing prescription issues with prescribers, reviewing medication profiles, resolving contraindication and drug interactions, inventory management
  • Maintain the highest levels of customer satisfaction and resolve any customer service issues
  • Educate patients on dispensed medications, disease states comprehension, preventive medicines and over-the-counter products
  • Assist pharmacy manager to oversee/review individual store performance to provide exceptional results in various metrics

Education

Doctor of Pharmacy -

Touro College of Pharmacy
NY
05.2014

B.S. - Biochemistry

University of California, Riverside
06.2009

Skills

  • Pharmacy operations management
  • Training and mentoring
  • Drug utilization review
  • Team building
  • Quality assurance controls

References

Available upon request.

Languages

  • Vietnamese, fluent speaking and reading
  • Spanish, intermediate speaking and reading

Professionalcertificationslicenses

  • Registered Pharmacist in the State of Texas, 55130
  • APhA Pharmacy-Based Immunization Delivery Certificate
  • American Heart CPR and First Aid Certification

Timeline

Pharmacy Manager

CVS Pharmacy
11.2019 - Current

Per diem pharmacist

West Ave Pharmacy- Nigro Dermatology onsite pharmacy
07.2017 - 02.2019

Pharmacy Manager

CVS Pharmacy
08.2015 - 11.2019

Staff Pharmacist

CVS Pharmacy
07.2014 - 08.2015

Doctor of Pharmacy -

Touro College of Pharmacy

B.S. - Biochemistry

University of California, Riverside

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