Kevin Dowd

Front Desk Night Auditor

Candlewood Suites Hotel

01.2022 - Current

Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
Kept accounts in balance and ran daily reports to verify totals.
Ran daily, weekly and monthly reports to close day and meet objectives.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
Communicated effectively with other departments such as housekeeping, and maintenance to meet guest needs efficiently.
Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Performed regular property walkthrough during the night shift, addressing any safety hazards or cleanliness concerns.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Trained and mentored staff on procedures, service standards and productivity strategies.
Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
Trained new staff members in customer service techniques and hotel operations.
Identified opportunities for process improvements within night audit operations resulting in streamlined workflows.
Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
Reviewed checklist on daily basis and planned shift accordingly.