Kevin Downey
Bolivia,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
01.2023 - Current
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed customer service orders promptly to increase customer satisfaction.
Game Advisor
GameStop
09.2022 - 01.2023
- Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
- Enhanced player experience by providing timely and accurate game support through various communication channels.
- Recommended gaming merchandise and accessories based on custom requirements.
- Outlined informational resources regarding sales, promotions and policies.
Crew Trainer
McAnderson's
01.2019 - 09.2022
- Built and maintained professional relationships with vendors and suppliers.
- Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members.
Education
Associate of Arts - Hospitality
Cape Fear Community College
Wilmington, NC12.2024
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2021
Skills
- Quality Assurance Controls
- Policies and Procedures Adherence
- Customer satisfaction measurement
- Conflict Resolution
- Provides extraordinary service with very positive Attitude!
Certification
- MCAS - Microsoft Certified Application Specialist
- Cape Fear Community College President's list
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2023 - Current
Game Advisor
GameStop
09.2022 - 01.2023
Crew Trainer
McAnderson's
01.2019 - 09.2022
Associate of Arts - Hospitality
Cape Fear Community College
High School Diploma -
Eugene Ashley High School
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