Kevin Dukes
Summary
Experienced with courtroom proceedings and legal protocols. Utilizes strong communication and interpersonal skills to manage courtroom environments effectively. Knowledge of legal documentation and conflict resolution practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Court Officer
Landlord Tenant Office /city of Phila
08.2008 - 08.2024
- Developed strong professional relationships with law enforcement agencies, facilitating cooperation between courts and other branches of government.
- Promoted public understanding of court procedures through community outreach programs and educational initiatives.
Senior Claims Adjuster
Tcp Group / Ace Insurance Co.
04.2004 - 07.2008
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
Education
Associate of Arts - Business Administration
Community College of Philadelphia
Philadelphia, PA06-1976
Skills
- Patience and tolerance
- Integrity and honesty
- Office administration
- Legal research
- Self-defense techniques
- Firearms proficiency
- Teamwork and collaboration
- Problem-solving
- Dispute mediation
- Court procedures
Certification
- Diversity and Sensitivity Training in Law Enforcement Contexts – National Organization of Black Law Enforcement Executives.
Timeline
Court Officer
Landlord Tenant Office /city of Phila
08.2008 - 08.2024
Senior Claims Adjuster
Tcp Group / Ace Insurance Co.
04.2004 - 07.2008
Associate of Arts - Business Administration
Community College of Philadelphia
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