Kevin Early
Circle K
Louisville,KY
Summary
Dynamic Customer Service Representative with proven success at Circle K, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through effective complaint handling and upselling strategies. Adept at utilizing CRM tools to streamline operations and consistently exceed performance metrics, contributing to overall sales growth.
Work History
Customer Service Representative
- Assisted customers with purchases, promotions, and product location guidance at register and sales floor.
- Processed cash, card, and mobile payments accurately using point-of-sale systems.
- Restocked merchandise, faced shelves, and maintained organized inventory displays.
- Resolved customer questions and complaints with professionalism and efficient service recovery.
- Followed store procedures for age-restricted sales, lottery, and tobacco transactions.
- Maintained clean, safe checkout, dining, and merchandise areas throughout shifts.
- Communicated product shortages and store needs to support smooth daily operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Scheduling
Product knowledge
Paperwork processing
Team development
Customer relationship management (CRM)
Staff training
De-escalation techniques
Quality control
Timeline
Customer Service Representative
Circle K
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DeSales
High School Diploma
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