Kevin Epperson
Little Rock,Arkansas
Summary
Diligent Manager experienced in maintaining business operations and administering budgets. Achieved operational efficiency through staff training, continuous improvement, and effective vendor negotiation. Focused on delivering exceptional customer service and mastering new challenges.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager / Kitchen manager
Purple Cow Chenab
05.2021 - Current
- Coordinated kitchen schedules to optimize meal preparation
- Oversaw inventory management to maintain stock levels
- Managed Sysco orders to ensure timely delivery of supplies
Service Manager/Kitchen manager
Boston gourmet pizza and pasta
02.2018 - 05.2021
- Developed kitchen schedules to ensure efficient staffing and operational flow
- Processed Sysco orders to maintain optimal inventory levels
- Managed liquor orders to support bar operations and service continuity
- Inventory
Service Manager
On The Border
Jacksonville, Arkansas
08.2013 - 10.2017
- Oversaw bar operations, ensuring smooth service and customer satisfaction
- Developed and delivered training programs for staff to enhance service quality
- Bar Tender
- Order all liquor
- Construct the bar schedules
Cashier/Deli
Argenta Market
Little Rock, Arkansas
01.2012 - 02.2014
- Assisted customers in Deli, preparing orders and maintaining product quality
- Processed customer transactions efficiently, ensuring accurate handling of payments and customer satisfaction
- Stock shelves
Bar Tender
1620 Savoy
Little Rock, Arkansas
01.2012 - 01.2013
Service Trainer/Key Hourly Bar Manager
Texas Roadhouse
Little Rock, Arkansas
01.2007 - 01.2012
- Trained new servers on menu knowledge and service standards, improving guest satisfaction
- Prepared and served beverages aligned with customer preferences, ensuring consistent quality
- Delivered excellent customer service by taking orders and ensuring timely service
Server
Azalea
Louisville, Kentucky
04.2005 - 07.2007
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Delivered exceptional customer service, contributing to positive dining experiences.
- Provided attentive service to guests, ensuring a pleasant dining experience.
- Assisted in menu recommendations, enhancing customer satisfaction with food choices.
- Trained new servers on restaurant policies and service techniques, promoting consistency in service quality.
- Processed payments accurately, ensuring smooth transactions at the end of meals.
- Processed cash transactions accurately at the register. accurately while following company procedures for handling cash payments.
- Operated POS terminals for order input, bill splitting, and total calculations, ensuring accurate transactions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Pastry Chef
Oxmoore country Club
Louisville, Kentucky
05.2003 - 03.2005
- Created unique pastries for restaurant menu, elevating customer dining experience
- Delivered exceptional service to customers, enhancing their dining experience
- Mixed and served beverages as bartender, enhancing lively atmosphere and customer enjoyment
- Cook
Education
Associate - Baking and Pastry
Sullivan University
Louisville, KentuckyHigh School -
Meadowbrook High School
Byesville, OhioSkills
- Food safety compliance
- Inventory management
- Order processing
- Kitchen scheduling
- Vendor relations
- Staff training
- Team leadership
- Effective communication
- Time management
- Service order flow
- Productivity monitoring
- Upselling
- Deadline driven
- Team collaboration and leadership
- Work Planning and Prioritization
- Customer service
- Coaching and mentoring
- Reliable and responsible
- Staff training and development
- Staff management
- Service scheduling
- Coaching and mentorship
- Staff motivation
- Supply ordering
- Workflow management
Hobbies and Interests
- Collect unique bottles of liquor
- Watch a variety of sports
- Bake for friends and family
References
References are available on request.
Certification
- Servsafe certified
References
References available upon request.
Timeline
Service Manager / Kitchen manager
Purple Cow Chenab
05.2021 - Current
Service Manager/Kitchen manager
Boston gourmet pizza and pasta
02.2018 - 05.2021
Service Manager
On The Border
08.2013 - 10.2017
Cashier/Deli
Argenta Market
01.2012 - 02.2014
Bar Tender
1620 Savoy
01.2012 - 01.2013
Service Trainer/Key Hourly Bar Manager
Texas Roadhouse
01.2007 - 01.2012
Server
Azalea
04.2005 - 07.2007
Server/Pastry Chef
Oxmoore country Club
05.2003 - 03.2005
Associate - Baking and Pastry
Sullivan University
High School -
Meadowbrook High School