Kevin Felician
Roosevelt,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Mgr Billing BSS/OSS
Altice USA
03.2020 - Current
- Participate in request for new and updates for billing offers and cluster codes updates
- Responsible for review and approval of Mobile billing
- Oversight of onboarding access for various front end user applications
- Responsible for creating pivot table for billing codes audit for KPMG IT Sox control
- Responsible for audit of third-party payment processors via lockbox processing and e-Bill ACH
- Provide support and direction to Care, Sales and Field Service business operations which allow for seamless, accurate and effective work implementation.
- Accomplished multiple tasks within established timeframes
- Defined clear targets and objectives and communicated to other team members
Sr Readiness Specialist
Altice USA
11.2017 - 03.2020
- Develop and maintain reports for tracking technicians’ performance
- Created and shared documentation for Field Operations readiness on monthly meetings
- Responsible for initial time study for over 20 plus Fiber installations and overall installation recommendations
- Provide support and direction to help Field Operations with under pointed work orders and other account concerns on daily calls.
- Generated reports detailing findings and recommendations.
Application Support Admin
Cablevision
10.2010 - 11.2017
- Manage and support a group of ten members
- Where I proactively assigned resources to meet workflow needs
- Hands-On experience leading various stages of system development efforts, including testing, support, and requirements definition
- Responsible for the coordination of project-based efforts while supervising, motivating, and guiding team
- Worked directly with vendors and consultants on troubleshooting and providing recommendations on the design and effectiveness when performing changes to CRM system.
Lead Analyst
Cablevision
01.2009 - 10.2010
- Develop and recommend new policies and procedures to enhance software and management tools utilized within the billing system
- Identify problems, take corrective action, and escalate within Cablevision or to vendors as needed
- Maintain quality assurance and post deployment testing within company guidelines specific to the needs of Billing Operations and Collections
- Collaborate across teams to share information and coordinate new ideas as well as assume lead roles in special projects including upgrades and conversions.
Software Support Analyst
Cablevision
12.2004 - 01.2009
- Assisted with project management responsibilities while implementing OOL/OV support for multi-location businesses via Kenan
- Created and introduced the PRB document for e-Bill ready access
- Maintained an on-call rotation, demonstrating department responsibility and assurance of continuous support when needed
- Ran SQL scripts to maintain the billing database and correct issues if needed
- Set up and review all direct mailing print media associated with customer billing, including bill messaging and inserts.
Education
Skills
- Policy Implementation
- Performance Management
- Team Leadership
- Staff Development
- Business Planning
Programmingandsoftwareskills
- Microsoft Office XP
- Microsoft Windows 2000
- Microsoft Excel
- SQL
Timeline
Mgr Billing BSS/OSS
Altice USA
03.2020 - Current
Sr Readiness Specialist
Altice USA
11.2017 - 03.2020
Application Support Admin
Cablevision
10.2010 - 11.2017
Lead Analyst
Cablevision
01.2009 - 10.2010
Software Support Analyst
Cablevision
12.2004 - 01.2009
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