KEVIN FELIX
Silver Spring,MD
Summary
Results-driven sales professional with expertise in customer relationship management across diverse environments. Skilled in communication, negotiation, and strategic planning, enhancing customer satisfaction and loyalty. Increased client base and revenue by identifying new opportunities and streamlining sales processes.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Outside Sales Representative and Fleet Manager
Butlers Automotive
Rockville, MD
03.2025 - Current
- Cultivated customer relationships through proactive follow-up, service, and comprehensive account support.
- Prospected new business accounts through calls, visits, and referrals.
- Presented product solutions to customers using sales materials and proposals.
- Coordinated orders with inside sales, operations, and delivery teams.
- Resolved customer concerns and maintained long-term account communication.
- Promoted company offerings at client sites, events, and territory visits.
- Followed up with customers after a sale and delivery to ensure satisfaction and resolve any issues that arise.
- Executed site visits to identify customer needs, showcase products, and propose tailored solutions.
- Educated customers on product features and technical details to highlight benefits.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Demonstrated products to potential customers and answered questions to close sales.
- Managed accounts by providing solutions that best fit the customer's needs.
- Researched potential clients, identified decision makers and developed relationships with them.
- Collaborated with other departments to complete sales transactions.
- Coordinated with vendors to streamline delivery schedules and enhance overall customer satisfaction.
- Generated sales leads through various outreach methods. per week and pursued appointment opportunities to convert prospects into new customers.
- Prospected automotive service customers through field visits and phone outreach.
- Built customer relationships with fleet managers and service decision-makers.
- Generated service quotes and followed up on pending sales opportunities.
- Scheduled sales appointments with prospective clients to discuss offerings. and managed outside sales territory activity.
- Resolved customer concerns and supported smooth service communication.
- Maintained account records and updated sales notes for Butlers Automotive.
- Handled customer inquiries quickly to ensure timely assistance and satisfaction. to customer inquiries via phone or email.
Project Consultant/Insurance Restoration Specialist
Omari Construction Group
Vienna, VA
09.2023 - Current
- Conducted thorough assessments and consultations with clients in reference to property for qualifying damage for the insurance claim process or discussed home improvement options with clients and produced a proposal for the scope of work.
- Assisted clients in navigating the insurance claims process, ensuring smooth communication between parties.
- Educated clients on restoration services and insurance coverage options, fostering understanding and trust to build strong client relationships.
- Cultivated relationships with insurance agents and adjusters to facilitate and advance restoration projects.
- Implemented follow-up strategies that increased client retention and boosted referral rates.
- Conducted door-to-door inspections to assess homes for eligibility in insurance weather-related claims or interest in home improvement renovations.
Insurance Restoration Specialist
Panda Exteriors
Laurel, MD
02.2023 - 09.2023
- Conducted thorough assessments and consultations with clients in reference to property for qualifying damage for weather related insurance claim process.
- Assisted clients in navigating the insurance claims process, ensuring smooth communication between parties.
- Educated clients on restoration services and insurance coverage options, building trust and enhancing client relationships.
- Cultivated relationships with insurance agents and adjusters to facilitate restoration project coordination.
- Implemented follow-up strategies that increased client retention and boosted referral rates.
- Conducted door-to-door inspections to assess home eligibility for insurance weather-related claims.
Vice President Of Construction
Arya Civil LLC
Laurel, MD
11.2020 - 01.2023
- Drive business development and establish relationships with potential private sector and federal clients generating revenue of $7.5 million per year.
- Delivered an average of 12 commercial retail and tenant improvement projects and civil engineering projects per year.
- Interfaced with project owners to enhance client satisfaction and foster lasting relationships for future projects.
- Created crew and subcontractor schedules to optimize project timelines and resource allocation.
- Coordinate all project material and equipment deliveries.
- Perform site-specific safety plan and maintain it through project completion
- Ensured adherence to safety standards to protect workers and reduce risks.
- Performed daily job hazard analysis and safety observation reports to ensure compliance with safety standards and protect the workforce.
- Conduct weekly management meetings with landlords, clients and subcontractors.
- Evaluated design alternatives to enhance project efficiency.
- Assessed drawings, specifications and documentation throughout the construction process to meet and exceed project delivery expectations.
Construction Manager/Superintendent
Fort Myer Construction Corporation
Washington DC
01.2018 - 11.2020
- Managed construction projects from planning through closeout, ensuring adherence to timelines and quality standards.
- Developed and monitored crew schedules to align with project timelines and optimize workforce deployment.
- Maintained the project budget to ensure all contractors stayed within it.
- Managed scheduling and delivery of all project equipment and materials.
- Interfaced with project inspectors, contractors, architects, engineers, city and council officials.
- Performed preconstruction meetings with the entire crew.
- Created and maintained daily field reports and field orders for site personnel.
- Established a commercial concrete business to meet local construction demands with high-quality service.
Owner
Metropolitan Concrete Construction LLC
Silver Spring, MD
01.2011 - 01.2017
- Founded and operated a commercial concrete business, driving growth and establishing market presence.
- Led marketing, business development, and sales initiatives, increasing the client base and revenue by 15% annually.
- Coordinated client interactions to ensure satisfaction at project completion and contributing to 80% repeat business.
- Ensured impeccable company reputation which allowed for 80% repeat client business.
- Managed the bidding and estimating of all commercial projects.
- Oversaw the maintenance of the company financials utilizing QuickBooks to ensure accurate reporting.
- Ensured timely and accurate payroll distribution for the team.
Vice President
Felix Concrete Corporation
Rockville, MD
01.2003 - 01.2011
- Facilitated client satisfaction and on-time, on-budget project completion through effective communication and problem-solving.
- Managed the crews onsite to ensure projects were completed on time and on budget.
- Led bidding and estimating process for all commercial projects, ensuring competitive and accurate proposals.
- Managed financials for the business using QuickBooks, ensuring accurate reporting and compliance.
Laborer/Forman/Concrete Finisher/Equipment Operator/Office Manager
Barros Concrete Corporation
Rockville, MD
01.1996 - 01.2003
- Family-owned construction company where I learned the business. I started off as a laborer after graduating high school, worked my way up through the company to my final position of Office Manager handling all the accounts receivable, accounts payable, estimating and payroll
Skills
- Business development
- Sales negotiation tactics
- Field sales strategy
- Sales pipeline management
- Sales territory management
- Prospecting
- Client relationship management
- Customer rapport building
- Fluent in English, Spanish and Portuguese
- Interpersonal communication
Certification
OSHA 30-hour Construction Safety and Health – Issued 6/30/2019, MHIC 03 - Salesman License #153820 / Expires on 6/13/2025
Timeline
Outside Sales Representative and Fleet Manager
Butlers Automotive
03.2025 - Current
Project Consultant/Insurance Restoration Specialist
Omari Construction Group
09.2023 - Current
Insurance Restoration Specialist
Panda Exteriors
02.2023 - 09.2023
Vice President Of Construction
Arya Civil LLC
11.2020 - 01.2023
Construction Manager/Superintendent
Fort Myer Construction Corporation
01.2018 - 11.2020
Owner
Metropolitan Concrete Construction LLC
01.2011 - 01.2017
Vice President
Felix Concrete Corporation
01.2003 - 01.2011
Laborer/Forman/Concrete Finisher/Equipment Operator/Office Manager
Barros Concrete Corporation
01.1996 - 01.2003