Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Fletcher

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

13
13
years of professional experience

Work History

Fueling Q.C Supervisor

Swissport Fueling, O'Hare Airport
01.2019 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for team members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Generated reports detailing findings and recommendations.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Ensure equipment is operating to company standards.

Aircraft Fueler

Swissport Fueling, O'Hare Airport
03.2015 - 12.2018
  • Improved aircraft fueling efficiency by strictly adhering to safety protocols and guidelines.
  • Maximized on-time departures by promptly and accurately fueling planes according to flight schedules.
  • Enhanced team collaboration through effective communication during refueling operations.
  • Reduced fuel waste by closely monitoring fuel levels and consistently maintaining proper flow rates.

Customer Service Representative

Tri-Electronics/ Sprint
04.2011 - 11.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in Products that they had little to no knowledge in.

Education

High School Diploma -

Rich Central High School
Olympia Fields, IL
05.2008

Skills

  • Process Improvement
  • Staff Management
  • Inventory Control
  • Strategic Planning
  • Training and Mentoring

Timeline

Fueling Q.C Supervisor

Swissport Fueling, O'Hare Airport
01.2019 - Current

Aircraft Fueler

Swissport Fueling, O'Hare Airport
03.2015 - 12.2018

Customer Service Representative

Tri-Electronics/ Sprint
04.2011 - 11.2013

High School Diploma -

Rich Central High School

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