Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Na-Shaun Boston

Woodbridge,Virginia

Summary

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Fueling Operations Supervisor

Menzies Aviation
08.2023 - 08.2025
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Received emergency and non-emergency calls and dispatched calls to appropriate agencies and officers on duty. To ensure the safety of employees in the field.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Fueling Supervisor

Swissport International
01.2023 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
  • Received operation emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

TECH OPERATIONS MANAGER

Comcast Xfinity
05.2007 - 08.2022
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future and daily operations.
  • Supervised direct reports and enforced adherence to established procedures and deadlines.
  • Maintained accurate payroll records and submitted data to accounting department for processing.
  • Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.
  • Resolved escalated complaints and answered questions regarding policies and procedures.
  • Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
  • Worked with coworkers to complete tasks.
  • Assisted with new hire orientation and employee training.
  • Improved response times by prioritizing and efficiently managing emergency calls.

Education

COMPLETED - INFORMATION, NETWORK

SECURITY
Alexandria, VIRGINIA

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Northern Virginia Comm. College

Skills

  • Memory retention
  • Situational awareness
  • Information gathering
  • Training and mentoring
  • Staff management
  • Customer service
  • Strategic planning
  • Analytical thinking
  • Operations management
  • Process monitoring and improvement
  • Policy enforcement

Certification

Sales Tracking Administrative Management Performance Monitoring And Evaluation Accuracy And Efficiency In Documentation Shift Coverage Operation System Software Department Oversight Management Training Operational Efficiency And Safety Motivational Leadership

Timeline

Fueling Operations Supervisor

Menzies Aviation
08.2023 - 08.2025

Fueling Supervisor

Swissport International
01.2023 - 08.2023

TECH OPERATIONS MANAGER

Comcast Xfinity
05.2007 - 08.2022

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Northern Virginia Comm. College

COMPLETED - INFORMATION, NETWORK

SECURITY

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