Kevin Flores
Fort Washington,Maryland
Summary
Motivated and reliable college student with a background of satisfactory customer service, excellent multi-tasking abilities, and exceptional organization skills from previous work experience. Diplomatic personality to manage any client concerns. Committed to learn new skills and constantly aiming to improve my performance as an employee.
Overview
2
2
years of professional experience
Work History
Retail/Dippin' Dots Attendant
Icon Attractions LLC
Oxon Hill, MD
04.2022 - 01.2023
- Greet every customer and have the ability to answer any questions and inquires
- Efficiently distribute Dippin' Dots ice cream to customers while maintaining satisfactory customer service
- Maintained a clean and safe work environment for employees and guests
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Communicate with customers and inform them of any sale promotions in order to increase sales
- Collect credit or debit payments from customer via Square cash register
Retail Keyholder
The Cosmetics Company Store-Estee Lauder
Oxon Hill, MD
09.2022 - 10.2022
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
- Utilized product information and sampling to educate customers and assist in product selections.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
Sales Associate/Fulfillment Associate
American Eagle Outfitters
Oxon Hill, MD
08.2020 - 04.2022
- Improved customer's shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
- Accelerated marketing and sales experience by advertising promotions, explaining company policies, and closing sales
- Maintained a clean, organized inventory and created displays of rotating season clothing and accessories
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Efficiently and accurately pick items for online customer orders in a quick timely manner
- Accurately pack and sort customer orders for shipment and pick-up orders
- Utilized technology to effectively process orders in an efficient manner
Education
Associate of Science - Nursing
Prince George's Community College
Upper Marlboro, MD06.2025
Oxon Hill High School
05.2020
Skills
- Outstanding Customer Service
- Organizational Skills
- Work Ethic and Professionalism
- Active Listening Skills
- Goal-oriented
- Exceptional Time Management
- POS and Cash Handling
- Patience and understanding
Timeline
Retail Keyholder
The Cosmetics Company Store-Estee Lauder
09.2022 - 10.2022
Retail/Dippin' Dots Attendant
Icon Attractions LLC
04.2022 - 01.2023
Sales Associate/Fulfillment Associate
American Eagle Outfitters
08.2020 - 04.2022
Associate of Science - Nursing
Prince George's Community College
Oxon Hill High School