Brianna Mills
Apopka,Florida
Summary
Dynamic training and management professional with a proven track record at Fuddrucker’s, excelling in new hire training and employee development. Skilled in creative problem solving and relationship building, I have successfully enhanced team performance and customer satisfaction through innovative training initiatives and effective coaching strategies.
Overview
7
7
years of professional experience
Work History
Trainer
Raising Cane's
Winter Park, FL
08.2024 - 04.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
Manager
Chipotle Restaurant
Orlando, FL
10.2023 - 08.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Manager
Culvers Franchising
Apopka, FL
08.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Manager
McDonald's
Winter Garden, FL
08.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved marketing to attract new customers and promote business.
Manager
Fuddruckers
Orlando, FL
02.2018 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Hamilton High School
Milwaukee, WI05.2017
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Online instruction
- Online training tools
- Decision-making
- Coaching and development
Timeline
Trainer
Raising Cane's
08.2024 - 04.2025
Manager
Chipotle Restaurant
10.2023 - 08.2024
Manager
Culvers Franchising
08.2022 - 10.2023
Manager
McDonald's
08.2021 - 08.2022
Manager
Fuddruckers
02.2018 - 02.2021
Hamilton High School