Kevin Frazier
San Diego,CA
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2023
2023
years of professional experience
Work History
Shift Supervisor
Tropical Smoothie
Detroit, MI
12.2020 - 08.2022
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints in a timely manner.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Ensured all safety and sanitation regulations were met throughout the shift.
Delivery
Doordash Mart
04.2020 - 08.2020
- Delivering food at a timely manner
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
Stocker
Autozone
Detroit, Michigan
03.2020 - 07.2020
- Carrying heavy objects and organization
- Car Maintenance
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Recorded quantity, type and value of materials or items received.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Updated product labels to reflect accurate pricing.
Cashier
Dairy Queen
04.2019 - 06.2019
- Dealing with customers
- Maintaining a clean station
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
Catering Assistant
Catering Services
Detroit, MI
05.2016 - 09.2016
- How to communicate and serve elderly
- How to follow directions quickly
- Listened to negative and positive feedback from guests to improve customer service quality.
- Assisted caterers with food distribution by organizing food products and plating items.
- Prepared workstations with ingredients and tools to increase efficiency.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Managed inventory and restocked catering supplies as needed.
Shift Supervisor
Starbucks
Detroit , MI
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints in a timely manner.
- Implemented strategies to increase sales and improve service quality.
- Identified areas of improvement within the department and implemented necessary changes.
Sales Assistant
Atlas
San Diego, CA
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Described merchandise and explained use, operation and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
Factory Production Worker
DelMar
Sanborn, CA
- Inspected finished products for defects or flaws.
- Adhered strictly to established safety protocols when operating equipment.
- Repaired defective parts using hand tools, power tools, welding equipment.
- Set up and adjusted machines and equipment to produce pre-determined results.
Barista
Starbucks
Detroit, MI
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Input orders into point of sale system and handled customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Collected payments and provided accurate change.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created promotional displays for advertising special events or promotions at the cafe.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served hot or cold beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
High School Diploma -
Old Redford Academy
Detroit, MI06.2022
Skills
- Social Skills
- Cashiering
- Time management
- Volunteer
- Elderly Care
- Special Education Care
- Shift reporting
- Safety reviews
- Labor and food cost control
- Cash handling expertise
- Continuous improvement
Timeline
Shift Supervisor
Tropical Smoothie
12.2020 - 08.2022
Delivery
Doordash Mart
04.2020 - 08.2020
Stocker
Autozone
03.2020 - 07.2020
Cashier
Dairy Queen
04.2019 - 06.2019
Catering Assistant
Catering Services
05.2016 - 09.2016
Shift Supervisor
Starbucks
Sales Assistant
Atlas
Factory Production Worker
DelMar
Barista
Starbucks
High School Diploma -
Old Redford Academy