Sharnea Parks
Chattanooga,Tennessee
Summary
To obtain a position where my attributes and skills will provide continuous growth for a results-oriented company that seeks a motivated and career-driven individual. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
11
11
years of professional experience
Work History
Direct Support Shift Supervisor
Open Arms Care
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Ensured client safety by conducting regular risk assessments and implementing necessary interventions as needed.
- Assisted clients with daily living tasks, promoting autonomy while ensuring their physical well-being was prioritized.
Team Lead Supported Living
Orange Grove Center
06.2017 - 07.2024
- Assisted with activities of daily living such as dressing, bathing, and administering medications
- Assisted with physical therapy, injections, feeding tubes, or other medical processes
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Filled the designated “on-call” position for the family members
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
Direct Support Caregiver
Morning Pointe Senior Living
02.2020 - 09.2021
- Supported patients with complex needs through specialized training in dementia care techniques and adaptive equipment usage.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Received ongoing training in specialized areas such as dementia care or fall prevention techniques for enhanced service provision.
- Demonstrated flexibility adaptability by working across various units within the healthcare facility as needed, including Alzheimer''s dementia care, rehabilitation, long-term care.
- Completed comprehensive training in dementia care practices, applying knowledge to improve outcomes for affected individuals.
Customer Service Representative
Homeserve USA
10.2018 - 03.2021
- Investigate and resolve customer complaints
- Manage a high volume of outbound/inbound calls
- Identify customer questions, concerns, and overall needs
- Handle insurance policies
Customer Service Representative
Convergys
10.2017 - 10.2018
- Researched and resolved customer discrepancies
- Managed a high volume of inbound calls
- Handled unresolved grievances by assigning them to designated departments for further research
- Provide “best value” information and make appropriate upgrade offers
- Troubleshoot technical equipment/programming using client resource systems to identify root causes and provide appropriate courses of action
Lead Direct Support Staff Member
Elm Croft of Shallowford
01.2016 - 09.2017
- Assisted clients in achieving personal goals through skill-building exercises and targeted interventions.
- Implemented behavior management strategies in accordance with individualized behavior support plans, reducing incidents of challenging behaviors.
- Coordinated with community resources to provide additional support services for clients as needed.
- Enhanced client independence by implementing individualized support plans and promoting life skills development.
- Addressed escalated situations involving conflict resolution between staff members or between clients effectively.
- Maintained compliance with federal, state, and agency regulations by staying current on policies and attending relevant training sessions.
- Facilitated social activities for clients within the community, promoting inclusiveness and increasing social connections.
- Ensured a safe living environment for clients through regular inspections, addressing maintenance issues, and adhering to safety protocols.
Direct Support Caregiver
5 Star Home Care
03.2014 - 01.2016
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Reduced stress for family members by offering compassionate assistance with daily living activities.
- Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
- Promoted mental health by engaging clients in stimulating conversations and activities.
- Coordinated transportation services for clients'' appointments, errands, or recreational outings safely and efficiently.
Education
Class of 2006 -
Brainerd High School
Business & Administration -
Virginia College
01.2016
Skills
- Client-centered approach
- Social skills
- Daily living activities
- Medication monitoring
- Compassionate Care
- Personal Hygiene Assistance
- Social Skills Development
- Emotional Support
References
Available upon request
Timeline
Direct Support Shift Supervisor
Open Arms Care
08.2024 - Current
Direct Support Caregiver
Morning Pointe Senior Living
02.2020 - 09.2021
Customer Service Representative
Homeserve USA
10.2018 - 03.2021
Customer Service Representative
Convergys
10.2017 - 10.2018
Team Lead Supported Living
Orange Grove Center
06.2017 - 07.2024
Lead Direct Support Staff Member
Elm Croft of Shallowford
01.2016 - 09.2017
Direct Support Caregiver
5 Star Home Care
03.2014 - 01.2016
Business & Administration -
Virginia College
Class of 2006 -
Brainerd High School
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