Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kevin Funes

LAS VEGAS,NV

Summary

Personable and responsible, with experience in retail and customer service. Solid team player with an upbeat, positive attitude and a strong work ethic. Highly effective in fast-paced work environments. An accurate, assertive, and adaptable worker who can effectively multitask in challenging situations and meet critical deadlines. An energetic, motivated worker who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

Barclays
Henderson, NV
06.2023 - Current
  • Solicited feedback from customers on their experience with products or services.
  • Developed strategies to assist customers with bringing accounts current.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Maintained strong call control and quickly address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Analyzed client data and identify opportunities.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Operations Specialist

InTouch Credit Union
Las Vegas, NV
09.2019 - 06.2023
  • Assist representatives of other departments with a variety of requests to assist customers.
  • Review all check deposits for any mistakes or errors
  • Assist with all debit card and credit card inquiries
  • Review online applications for membership and new accounts in detail.
  • Promptly request additional information or documents as needed.
  • Review incoming email, mail, and fax requests from members and representatives.
  • Reviewed customer profiles for any changes that may indicate fraudulent activities.
  • Provided training and guidance on best practices in fraud detection and prevention.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.

Office Representative

State Farm
Las Vegas, NV
03.2018 - 03.2019
  • Fully licensed in property, casualty, life, and health insurance to assist clients with all their insurance needs
  • Answer questions regarding clients' insurance or bank products
  • Completing outbound calls to new clients and assisting them with understanding the insurance and bank processes
  • Aiding our agent with marketing and sale events
  • Update clients' profiles and properly request missing information and documents as needed.
  • Maintained daily records of office activities including visitors, mail delivery, and other related tasks.
  • Greeted customers upon their arrival in a professional manner.
  • Performed data entry into various computer systems while ensuring accuracy of information entered.

Education

Master of Arts - Psychology

UNIVERSITY OF NEVADA, LAS VEGAS
Las Vegas, NV
12-2023

Associate of Arts -

COLLEGE OF SOUTHERN NEVADA
05-2022

Skills

  • Active listening skills
  • Strong organizational skills
  • Customer service expert
  • Adaptive team player
  • Fluent in both English and Spanish
  • Detail-oriented
  • Proficient with Microsoft Office
  • Excellent communication skills
  • Human relations
  • Process Documentation
  • Team Training
  • Complaint Management

Certification

  • Certificate of Advance+ Spanish Language Proficiency

Timeline

Account Manager

Barclays
06.2023 - Current

Operations Specialist

InTouch Credit Union
09.2019 - 06.2023

Office Representative

State Farm
03.2018 - 03.2019

Master of Arts - Psychology

UNIVERSITY OF NEVADA, LAS VEGAS

Associate of Arts -

COLLEGE OF SOUTHERN NEVADA

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Kevin Funes