Kevin Gabriel
Trenton,NJ
Summary
Versatile and motivated worker with experience in customer service, cleaning, construction, and maintenance. Excellent English communication skills. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Auntie Anne's Pretzels
Oxford, Pennsylvania
02.2025 - Current
- 1. Respond to and resolve customer queries and complaints in an efficient and friendly manner.
- 2. Provide information about the company's products or services.
- 3. Place orders, manage returns and refunds.
- 4. Listen to and record customer feedback and suggestions to improve service.
- 5. Maintain up-to-date records of customer interactions.
- 6. Collaborate with other departments to resolve issues and improve service.
- 7. Meet service goals and standards set by the company.
- 8. Maintain a positive and professional attitude at all times.
- 9. Identify opportunities to sell or promote additional products or service.
- 10. Participate in ongoing training and upgrading to improve skills and knowledge.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
Maintenance Technician
Roebling Market lundry
Trenton
02.2022 - 09.2025
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
- Recorded type and cost of maintenance or repair work.
Housekeeper
Residence Inn Marriott
Princeton, New Jersey
07.2022 - 12.2024
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Construction Worker
Indeed
Trenton, New Jersey
12.2021 - 02.2022
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Acted as subject matter expert to provide industry insight and assist coworkers.
- Operated equipment with strong focus on safety and ground communication.
Education
High School Diploma -
Steinert High School
2900 Klockner Rd, Hamilton Township, NJ 0869006-2024
Skills
- Check processing
- Order coordination
- Drawer management
- Customer satisfaction
- Customer focus
- Cash handling
- Lot maintenance
- Guest services
- Product knowledge
- Basic math
- Customer relationship management (CRM)
- Positive and professional
- Adaptability and flexibility
- Cash management
- Product merchandising
- Customer service
- Time management
Timeline
Customer Service Cashier
Auntie Anne's Pretzels
02.2025 - Current
Housekeeper
Residence Inn Marriott
07.2022 - 12.2024
Maintenance Technician
Roebling Market lundry
02.2022 - 09.2025
Construction Worker
Indeed
12.2021 - 02.2022
High School Diploma -
Steinert High School
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