Kevin Gaefcke
Pasadena
Summary
Personable and dedicated Customer Service Representative with extensive experience in both retail and food and beverage industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Oar
05.2025 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Guest Service Manager
Borealis Basecamp
10.2024 - 04.2025
- Maintained and troubleshot hotel property management systems.
- Coordinated luggage collection, transportation and storage.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
Warehouse Level 1
Amazon
10.2023 - 04.2024
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Achieved productivity and accuracy standards to meet company guidelines.
- Used handheld scanners to key in data for packages.
- Used RF scanner to pick items from bins and complete orders.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Loaded merchandise onto carts or pallets for transport to designated areas.
General Manager
Curly Bear Cafe
05.2021 - 09.2023
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Technical Expert
Apple
02.2018 - 11.2020
- Provided training and support to end-users on new technologies.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed, set up and repaired devices and system components.
- Provided solutions to technical issues related to cell phone use.
- Resolved customer complaints regarding malfunctioning or damaged cell phones.
- Assisted customers with troubleshooting their cellular devices.
Cafe Assistant Manager/Lead Bookseller
Barnes and Noble
12.2001 - 08.2018
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Monitored food quality regularly to ensure it was up to required standards.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Performed daily opening and closing duties such as counting money in the cash drawer and preparing bank deposits.
Education
Some College (No Degree) - Photography
New York Institute of Photography
New York, NYSkills
- Schedule Preparation
- Complex Problem-Solving
- Time Management
- Customer Service
- User Training
- Technical Troubleshooting
- User Support
- Customer Engagement
Certification
- First Aid certified
- Foodsafe certified
- Alcohol servesafe certified
Education and Training
other
References
References available upon request.
Timeline
Assistant Manager
The Oar
05.2025 - Current
Guest Service Manager
Borealis Basecamp
10.2024 - 04.2025
Warehouse Level 1
Amazon
10.2023 - 04.2024
General Manager
Curly Bear Cafe
05.2021 - 09.2023
Technical Expert
Apple
02.2018 - 11.2020
Cafe Assistant Manager/Lead Bookseller
Barnes and Noble
12.2001 - 08.2018
Some College (No Degree) - Photography
New York Institute of Photography