Summary
Overview
Work History
Education
Skills
Timeline
KEVIN GALLAGHER

KEVIN GALLAGHER

Renton,WA

Summary

Seasoned IT specialist with 15-year background in Information Technology support. Interdisciplinary experience marked by continuous contributions above and beyond requirements. Well versed in Office 365, SharePoint, Azure Active Directory, service desk management, and end-user support. Expert troubleshooting, documentation, communication and collaboration.

Overview

15
15
years of professional experience

Work History

IT SPECIALIST

Select Milk Producers, Inc
01.2018 - Current
  • Jira Service Desk Management – Implemented and established service desk. Created work flows and now oversee and resolve daily service desk requests.
  • Office 365/Azure AD Administration – Perform user, licensing, and billing management. Configure security groups and guest access.
  • SharePoint Administration – Design, create and update SharePoint sites. Govern permissions and access.
  • Perform asset purchasing, inventory control, and distribution. Keep record of contracts and renewals.
  • IT support – Provide full tier hardware/software administration, troubleshooting and repair.
  • User On-boarding – Account, licensing, hardware procurement, setup, deployment, and training.
  • Documentation – Compile, create, and organize technical documentation, end user guides, and knowledge base articles.

IT HELPDESK MANAGER

MYCON General Contractor
09.2016 - 01.2018
  • Support and system management for 50 end users. Remote and on-site.
  • Supervised construction job site IT projects
  • Directed acquisition, inventory, and deployment of multiple PC workstations/laptops and other IT equipment
  • Oversaw Avaya system administration, installation, configuration, troubleshooting, and upgrade.

IT SERVICES TECHNICIAN

Daybreak Ventures LLC
03.2016 - 08.2016
  • Performed remote hardware/software troubleshooting for approximately 500 end users.
  • Configured and administered equipment to on-site employees
  • Provided remote troubleshooting on network and hardware issues
  • Maintained local network storage devices.

ADVANCED REPAIR AGENT

Geek Squad
07.2009 - 03.2016
  • Provided end-users with troubleshooting, repair, and support services within Windows and Macintosh environments
  • Installed, managed, configured, and updated operating systems and other supported applications
  • Performed troubleshooting and diagnosis of hard/software issues as well as providing solutions under strict deadlines
  • Documented customer interactions
  • Recorded details of inquiries, complaints, or comments, as well as actions taken.

CUSTOMER SERVICE SPECIALIST

Best Buy
07.2008 - 07.2010
  • Provided customers with first-rate customer service in responding to their queries and concerns regarding products
  • Resolved customer product and purchase issues
  • Built long-term, loyal customer relations by offering recommendations and solutions best suited to client needs.

Education

Bachelor of Arts - ENGLISH, Writing and Rhetoric

University of North Texas, Denton, TX
05.2015
  • Graduated with Distinguished Honors
  • Member of Alpha Lambda Delta Honor Society

High School Diploma -

MCKINNEY BOYD HIGH SCHOOL, McKinney, TX
05.2010

Skills

  • MS Office Proficiency
  • Technical Support and Assistance
  • Customer Service Expertise
  • Desktop Support
  • Technical Documentation
  • Hardware and Software Monitoring
  • Microsoft Active Directory
  • JIRA and Confluence

Timeline

IT SPECIALIST - Select Milk Producers, Inc
01.2018 - Current
IT HELPDESK MANAGER - MYCON General Contractor
09.2016 - 01.2018
IT SERVICES TECHNICIAN - Daybreak Ventures LLC
03.2016 - 08.2016
ADVANCED REPAIR AGENT - Geek Squad
07.2009 - 03.2016
CUSTOMER SERVICE SPECIALIST - Best Buy
07.2008 - 07.2010
University of North Texas - Bachelor of Arts, ENGLISH, Writing and Rhetoric
MCKINNEY BOYD HIGH SCHOOL - High School Diploma,

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KEVIN GALLAGHER