Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Garcia

Las Vegas

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Rewards Representative

Wynn Resorts
09.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Server

Vi At La Jolla Village
08.2021 - 04.2023
  • Printed dining checks w ith total due, collected payment and offered rece ipts to complete transactions. ions. ions.ons.ons.s.ts for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.


Server Shift Leader

Baskin Robins
02.2020 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Education

Bachelor of Science - Kinesiology

University Las Vegas
Las Vegas
06.2028

Bachelor of Science - Kinesiology

Miramar Community College
San Diego, CA
06.2025

Skills

  • Train Employees
  • Dining Area Maintenance
  • Menu Memorization
  • Special Dietary Requirements
  • Performance Strategies
  • Coordination
  • High-Energy and Stamina
  • Active Listening
  • Courteous Phone Demeanor
  • Order Accuracy
  • Critical Thinking
  • Condiment Refilling
  • Program Optimization
  • Welcoming Guests
  • Benefits Interpretation
  • Verbal and Written Communication
  • Benefits Programs
  • Hotel Amenity Information
  • Service Quality
  • Customer Needs Assessments
  • Electronic Filing System
  • Knowledge Base
  • Team Goals
  • Customer Satisfaction
  • Continuous Improvement Process

Timeline

Rewards Representative

Wynn Resorts
09.2023 - Current

Server

Vi At La Jolla Village
08.2021 - 04.2023

Server Shift Leader

Baskin Robins
02.2020 - 08.2021

Bachelor of Science - Kinesiology

University Las Vegas

Bachelor of Science - Kinesiology

Miramar Community College

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Kevin Garcia