Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Garcia

New York,NY

Summary

Skilled individual learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Driver/Logistics Coordinator

Amazon
11.2023 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Team Leader

Empire
03.2022 - 11.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.

Real Estate Agent

Compass Real Estate
01.2021 - 01.2022
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.

Office Manager

Douglas Elliman
09.2019 - 09.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Developed strong relationships with clients by maintaining open communication channels and providing regular updates on property status.
  • Facilitated communication between legal professionals, assisting in document preparation during closing processes.

Dispatch Supervisor

Elite
04.2017 - 09.2019
  • Supervised team and provided training focused on maximizing overall performance.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Education

CUNY - Baruch College
New York, NY

Skills

  • Customer Service
  • Organizational Skills
  • Office Administration
  • Office Management
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication

Languages

Spanish
Professional Working

Timeline

Driver/Logistics Coordinator

Amazon
11.2023 - Current

Team Leader

Empire
03.2022 - 11.2023

Real Estate Agent

Compass Real Estate
01.2021 - 01.2022

Office Manager

Douglas Elliman
09.2019 - 09.2020

Dispatch Supervisor

Elite
04.2017 - 09.2019

CUNY - Baruch College

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Kevin Garcia