Kevin Garza

• Troubleshot complex multi-vendor network service provider issues.
• Increased Midwest departments turn around time to resolution by 30%
• Assisted with implementation and support of network monitoring tools.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Monitor the performance and health of the network infrastructure.
• Identify and address network issues, anomalies, and outages promptly.
• Provide support during network emergencies or outages, participating in incident response activities.
• Work closely with network architects, engineers, and other teams to ensure seamless network operations.
• Participate in cross-functional projects and initiatives.
• Create and maintain documentation related to network configurations, procedures, and troubleshooting steps.

• Kevin was responsible for coaching and developing front-line team in delivering customer experience as well as delivering on KPI's to drive overall profitability in the North Texas Market
• Was Southlake's SMB Expert leading all SMB efforts teaching and driving results with solution specialists
• Leading the team by resolving customer issues and assisting with customer transactions
• Inspiring, training, and coaching the team to deliver exceptional customer experiences
• Identifying selling skill gaps, then creating and implementing development plans to help meet and exceed sales metrics and assigned quotas
• Leading store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality)
• Managing store merchandising and planogram compliance in accordance with company expectations
• Winners Circle Winner (Top selling store in the company)
• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Mentored team members to enhance professional development and accountability in the workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Established team priorities, maintained schedules, and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Offering and attendance tracking
• Creating church graphical slides
• Distributing church materials such as bulletins and newsletters
• Create youth group from the ground up. Name the youth group, give it a mission, vision, and purpose
• Train leaders on how to invest in the lives of the next generation Evangelize: Draw in teenagers to be a part of the youth group
• Disciple students and provide small group material for youth leaders - Mentoring youth
• Prepare and preach weekly during youth services - Manage Church guest services team and hospitality team
• Planned weekly groups as well as special events and overnight retreats.
• Scheduled and managed teams of youth volunteers.

• New Hire Trainer - Opening and Closing Key holder - Peer leader - Develop and attain customer experience and sales objectives for store.
• On-floor leader and be someone else for peers to go to if managers are busy answering questions
• Be a peer leader, not just another peer
• Drive store numbers with consistent personal numbers and encourage other reps to increase consistent weak points in their performance
• Sell all products and services offered by Verizon
• Meet all sales objectives
• Handle all administrative aspects of sales including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing completed orders
• Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features
• Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs
• Handle service inquiries from customers, provide efficient, courteous customer service, and assist in all aspects of product offerings and services
• Create open/closing checklist and make sure those duties are done daily
• Ensure extraordinary customer experience

• Sale flowers and plants to rewholesellers and landscapers
• Route and manage outbound delivery trucks Entering orders and managing inventory within the software on the computer
• Maintaining customer relations with new and current customers.
• Conferred with customers to address questions, problems, and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Reported to management operational activities and maintained current records.
• Evaluated current operational processes to help develop, implement, and improve practices.

Education Level: Bachelor