Senaya Myers
Network Assurance Engineer
Dallas,TX
Summary
Analytical Network Assurance Engineer focused on applying sound engineering principles using both traditional and innovative methods.
Overview
7
7
years of professional experience
Work History
Network Assurance Engineer
Verizon
03.2023 - Current
- Learn: physical topology and logical design for customer’s networks; service flows across their networks; special design considerations; customer and Verizon-provided equipment.
- Specialized notification profiles required for major customer events; provide quality status via regular ticket updates; conducting isolation and triage with remote tools, onsite Points of Contact including customer or onsite / dispatched field engineers.
- Examine physical layer and logical problems using standard isolation methodologies on customer/carrier networks utilizing tools for router access, circuit layout, automated circuit testing, IP network and service flows, and ticket management.
- Use various network surveillance systems responsible for reporting health of multiple FAA networks and act upon faults when necessary.
- Interact directly with other Verizon and Local Exchange Carrier groups, vendor/partners, Advanced Technical Support such as Tier2/3, and customer teams.
Database Administrator
Siemens
05.2022 - 03.2023
- Created and implemented database designs and data models.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Tested programs and databases to identify issues and make necessary modifications.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Data Center Technician
Texas Health Resources
10.2021 - 01.2022
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
Academic Technology
Prairie View A&M University
11.2016 - 05.2020
- Investigated and analyzed technology project to
ensure resource requirements and procured
necessary equipment and software to revise and
correct errors. - Supported all academic departments IT and AV
issues. - Placed computers on and off university domain
system. - Worked on ticket-based system, handling CPU
set-ups and software
Installations/upgrades.
Education
Master of Science - Cybersecurity, Technology & Policy
The University of Texas At Dallas
Richardson, TX 05.2001 -
Bachelor of Science - Computer Science
Prairie View A&M Un
Prairie View, TX 05.2001 -
High School Diploma -
DeSoto High School
DeSoto 05.2001 -
Skills
System Troubleshooting
Timeline
Network Assurance Engineer
Verizon
03.2023 - Current
Database Administrator
Siemens
05.2022 - 03.2023
Data Center Technician
Texas Health Resources
10.2021 - 01.2022
Academic Technology
Prairie View A&M University
11.2016 - 05.2020
Master of Science - Cybersecurity, Technology & Policy
The University of Texas At Dallas
05.2001 -
Bachelor of Science - Computer Science
Prairie View A&M Un
05.2001 -
High School Diploma -
DeSoto High School
05.2001 -
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