Kevin Goedken
Menifee,CA
Summary
Accomplished Information Technology Manager with a proven track record at Family Practice Medical Group of San Bernardino, enhancing IT operations and end-user satisfaction through innovative solutions and automation. Expert in technical support and SQL/PHP development, I significantly boosted productivity and streamlined processes. Skilled in mentoring teams and leading large-scale projects to successful completion.
Overview
30
30
years of professional experience
Work History
Information Technology Manager
Family Practice Medical Group of San Bernardino
01.2010 - Current
- Streamlined operations, reducing response times and increasing end-user satisfaction levels.
- Researched and recommended innovative and automated approaches to routine tasks.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Trained staff on new software applications and hardware installations.
- Designed custom automation software boosting productivity across departments.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Installed, configured, tested and maintained operating systems, and application software.
- Managed network and system performance and maintenance.
Technical Support Engineer
CeriusIT Solutions
06.2006 - 01.2010
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Diagnosed and troubleshot hardware, software and network issues on-site.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational
Technical Support Engineer
Plant Equipment Inc
09.1994 - 05.2006
- Provided remote support to 911 clients, enabling faster problem resolution without on-site visits.
- Conducted root cause analysis of recurrent problems to prevent future occurrences and improve overall system stability.
- Participated in special projects as needed, contributing expertise while meeting tight deadlines.
- Mentored junior engineers, sharing expertise in advanced technical support methodologies.
- Managed escalated cases efficiently, liaising between customers and development teams to ensure prompt resolution of issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained 911 computer systems.
- Tested new 911 software and hardware prior to deployment.
Education
Associate of Applied Science - Electronic Engineering
Kirkwood Community College
Cedar Rapids, IA05-1985
Skills
- Technical support
- SQL and PHP Development
- Customer support
- Data analytics
- Software installation
- Root-cause analysis
- Backup and recovery
- Software development
- Disaster recovery
- IT compliance
- Hardware configuration
- System troubleshooting
Timeline
Information Technology Manager
Family Practice Medical Group of San Bernardino
01.2010 - Current
Technical Support Engineer
CeriusIT Solutions
06.2006 - 01.2010
Technical Support Engineer
Plant Equipment Inc
09.1994 - 05.2006
Associate of Applied Science - Electronic Engineering
Kirkwood Community College
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