Mike Bagwell
IT Manager
Murfreesboro,TN
Summary
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support and security services.
Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems.
Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Information Technology Manager
Stranch, Jennings, & Garvey, PLLC
Nashville, Tenneseee
03.2023 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and Firm Administrator to maximize development efficiencies and resolve technology issues.
- Oversaw daily performance of computer systems and immediately responded to all issues to keep network up and running.
- Assisted in development of long-term strategies to grow department and resources.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Chief Technology Officer
MID TN IT
Murfreesboro, TN
10.2019 - 03.2023
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Director of Information Technology
Nacarato Volvo
La Vergne, TN
03.2017 - 10.2019
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Help Desk Administrator
Premier Radiology
Nashville, TN
12.2014 - 03.2017
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Researched product and issue resolution tactics to address customer concerns.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
BBA - Computer Information Systems
Middle Tennessee State University
Murfreesboro, TN 02.2006 - 05.2010
Skills
TCP/IP
Wireless area networking
Hardware upgrades
Backup and recovery
Technical Support
Hardware installations
Network administration
Project Management
Systems administration
Technical troubleshooting
System upgrades
Technical Analysis
MS Office 365
Documentation and reporting
Infrastructure development
Budget administration
Timeline
Information Technology Manager
Stranch, Jennings, & Garvey, PLLC
03.2023 - Current
Chief Technology Officer
MID TN IT
10.2019 - 03.2023
Director of Information Technology
Nacarato Volvo
03.2017 - 10.2019
Help Desk Administrator
Premier Radiology
12.2014 - 03.2017
BBA - Computer Information Systems
Middle Tennessee State University
02.2006 - 05.2010