Kevin Gonzalez
Phoenix,AZ
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 5 years of insurance experience.
Overview
11
11
years of professional experience
Work History
Claims Associate
State Farm Insurance
12.2019 - Current
- Bilingual (Spanish) Claim Handler
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Generated, posted and attached information to claim files.
- Job shadowed Staff Risk Compliance Analyst and Planning/Analysis Analyst
Licensed Insurance Producer
Estrella Insurance
03.2016 - 09.2017
- Binding and closing auto policies
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Generated quotes and proposals for clients to match individual needs.
- Met with prospective clients to discuss insurance needs and provide solutions.
Sales Agent
State Farm Insurance, Dondrell Swanson
01.2016 - 03.2016
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Generated new leads through networking and attending industry events.
- Met with prospective clients to discuss insurance needs and provide solutions.
Insurance Producer
Rodney D. Young Insurance
05.2014 - 08.2015
- Binding new policies and endorsing existing policies
- Generating quotes daily and making appointments
- Processed payments for customers
- Made calls to clients when payment was coming up or is late
- Scanned and properly uploaded paperwork to computer
- Assisting customers by phone and in person
Busser/Server
Los Gringos Locos
11.2012 - 05.2014
- Cleaned and bussed tables
- Helped customers with their needs
- Welcomed customers and seated them
- Opening and closing duties
- Made sure food got delivered soon as it was made
Education
Associate - Applied Science
Mesa Community College
05.2018
AAS - General Business
High School Diploma - undefined
Apache Junction High School
2014
Skills
- Fluent in Spanish
- Personal Data Evaluation
- Claims Evaluations
- Microsoft Office
- Account Management Expertise
- Multitasking and Organizing
- Dedicated Work Ethic
Timeline
Claims Associate
State Farm Insurance
12.2019 - Current
Licensed Insurance Producer
Estrella Insurance
03.2016 - 09.2017
Sales Agent
State Farm Insurance, Dondrell Swanson
01.2016 - 03.2016
Insurance Producer
Rodney D. Young Insurance
05.2014 - 08.2015
Busser/Server
Los Gringos Locos
11.2012 - 05.2014
Associate - Applied Science
Mesa Community College
AAS - General Business
High School Diploma - undefined
Apache Junction High School
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