Omar Caballero
Rowlett,TX
Summary
Enthusiastic client services professional with strong background in customer service through all sources of communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm Insurance
Richardson, TX
11.2023 - Current
- Review documents to verify accuracy of reported losses.
- Communicate with clients via telephone.
- Conduct investigations to gather evidence in support of claims resolution.
- Review customer claims, identify discrepancies and determine appropriate course of action.
- Handle calls from all 50 states of the United States of America.
Sales Agent
Farmers Insurance Company
Rockwall, TX
12.2022 - 11.2024
- Upsold products to policyholders and potential new clients.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Wrote policies, finalized documents and filed paperwork.
Sales Professional
Southwest Kia Rockwall
Rockwall, TX
09.2020 - 12.2022
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Consistently me and exceededt sales quota month to month basis.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
Customer Service Representative
Omnilife USA
Plano, TX
08.2017 - 09.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customers' questions about products, prices and availability.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Processed orders all through out the USA, Canada and outer territories.
- Set up and activated new customer accounts while explaining perks of their memberships.
Dispatcher
T.T.S. LLC
Frisco, TX
08.2013 - 08.2017
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Provided daily delivery routes and proof of delivery to sales team.
Cashier
Tom Thumb Food Stores
Rowlett, TX
03.2013 - 08.2013
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Monitored cash flow to ensure sufficient funds were available for daily usage.
Education
High School Diploma -
SACHSE HIGH SCHOOL
Sachse, TX06.2014
Skills
- Sales and Marketing Strategies
- Logistics
- Exceptional Customer Service in both Spanish and English
- Conflict Resolution
- CRM Software
- Great active listening skills
- Fluent in both Languages Spanish and English
Certification
- Licensed Claims Adjuster -All lines License# 3019325
- B.A Information Techonology May 2025- in progress
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Claims Associate
State Farm Insurance
11.2023 - Current
Sales Agent
Farmers Insurance Company
12.2022 - 11.2024
Sales Professional
Southwest Kia Rockwall
09.2020 - 12.2022
Customer Service Representative
Omnilife USA
08.2017 - 09.2019
Dispatcher
T.T.S. LLC
08.2013 - 08.2017
Cashier
Tom Thumb Food Stores
03.2013 - 08.2013
High School Diploma -
SACHSE HIGH SCHOOL