Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Omar Caballero

Rowlett,TX

Summary

Enthusiastic client services professional with strong background in customer service through all sources of communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Claims Associate

State Farm Insurance
Richardson, TX
11.2023 - Current
  • Review documents to verify accuracy of reported losses.
  • Communicate with clients via telephone.
  • Conduct investigations to gather evidence in support of claims resolution.
  • Review customer claims, identify discrepancies and determine appropriate course of action.
  • Handle calls from all 50 states of the United States of America.

Sales Agent

Farmers Insurance Company
Rockwall, TX
12.2022 - 11.2024
  • Upsold products to policyholders and potential new clients.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.
  • Wrote policies, finalized documents and filed paperwork.

Sales Professional

Southwest Kia Rockwall
Rockwall, TX
09.2020 - 12.2022
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
  • Consistently me and exceededt sales quota month to month basis.
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits.

Customer Service Representative

Omnilife USA
Plano, TX
08.2017 - 09.2019
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customers' questions about products, prices and availability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Processed orders all through out the USA, Canada and outer territories.
  • Set up and activated new customer accounts while explaining perks of their memberships.

Dispatcher

T.T.S. LLC
Frisco, TX
08.2013 - 08.2017
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed paperwork and necessary information required for client shipments.
  • Dispatched information to service providers to schedule freight movement.
  • Provided daily delivery routes and proof of delivery to sales team.

Cashier

Tom Thumb Food Stores
Rowlett, TX
03.2013 - 08.2013
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Monitored cash flow to ensure sufficient funds were available for daily usage.

Education

High School Diploma -

SACHSE HIGH SCHOOL
Sachse, TX
06.2014

Skills

  • Sales and Marketing Strategies
  • Logistics
  • Exceptional Customer Service in both Spanish and English
  • Conflict Resolution
  • CRM Software
  • Great active listening skills
  • Fluent in both Languages Spanish and English

Certification

  • Licensed Claims Adjuster -All lines License# 3019325
  • B.A Information Techonology May 2025- in progress

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Claims Associate

State Farm Insurance
11.2023 - Current

Sales Agent

Farmers Insurance Company
12.2022 - 11.2024

Sales Professional

Southwest Kia Rockwall
09.2020 - 12.2022

Customer Service Representative

Omnilife USA
08.2017 - 09.2019

Dispatcher

T.T.S. LLC
08.2013 - 08.2017

Cashier

Tom Thumb Food Stores
03.2013 - 08.2013

High School Diploma -

SACHSE HIGH SCHOOL

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