Harold Robinson
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Application Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Claims Associate
State Farm
04.2024 - Current
- Assist in development of departmental goals, contributing to increased productivity and overall success in the workplace.
- Participates in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Develops comprehensive reports for management review, highlighting key performance indicators and areas of accomplishment or concern.
- Contributes to cost savings by identifying patterns of fraud or abuse within the claims system, initiating appropriate actions as necessary.
Claims Team Manager
QA Claims
04.2023 - 06.2023
- Conducted thorough investigations of disputed claims, leading to successful resolutions and settlements for clients.
- Enhanced team performance by providing consistent coaching and feedback to team members.
- Led highly effective claims team, consistently achieving or exceeding company benchmarks for accuracy and efficiency.
- Ensured compliance with federal regulations by staying current on industry guidelines, sharing updates with staff regularly.
Claims Adjuster
Best Claims Solutions
06.2022 - 03.2023
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Attended industry conferences and workshops to stay current on trends and developments within field of claims adjusting.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Fulfillment Center Associate
Amazon
12.2021 - 06.2022
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Demonstrated strong attention to detail when handling customer returns or exchanges, ensuring accurate processing and swift resolution of issues to maintain high levels of client satisfaction.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
Patient Access Representative
Conifer Health Solutions
09.2019 - 08.2021
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients needs.
Customer Loyalty Representative
AT&T
09.2018 - 04.2019
- Actively listened to customers concerns while empathizing with their situation, leading to higher levels of satisfaction.
- Demonstrated flexibility in adapting to changing circumstances as part of an evolving work environment while maintaining focus on achieving results.
- Established rapport with clients during interactions, promoting long-term relationships built upon trust and dependability.
- Coordinated with other departments to resolve client issues promptly, demonstrating excellent teamwork skills.
Education
Bachelor of Arts - Business Information Systems
University of Arkansas At Little Rock
Little Rock, AR12.2023
Associate of Science -
University of Arkansas At Pulaski Tech
North Little Rock, AR12.2021
High School Diploma -
Little Rock Central High School
Little Rock, AR05.2018
Skills
- Policy Interpretation
- Claims
- Insurance Verification
- Customer Service
- Medical Terminology
- Analytical and Critical Thinking
- Microsoft Office
- Excellent & Written Communication
- Critical Thinking
- In-Depth Healthcare Knowledge
- Conflict Resolution Strategies
- Database Administration
- Technical Analysis
- Object-Oriented Programming
- Self Motivation
Spend Analysis at Procurement Division City of LR
• Led data transformation, cleaning, and exploratory analysis of diverse datasets, enhancing the City of Little Rock's understanding of requisitions, purchase orders, discretionary expenditures, and vendor spending trends.
• Utilized Tableau for impactful data visualization, translating complex datasets into actionable insights. Contributed to informed decision-making on sourcing strategies.
• Collaborated on analyzing spending patterns with major vendors (Amazon, Home Depot, Office Depot, Dell), identifying cost saving opportunities and efficiency improvements.
Sustainability Office of the City of Little Rock
• Involved in developing the "Advanced Energy Strategy" with a focus on building electrification, renewable energy, and EV infrastructure. Collaborated on initial data collection and exploratory analysis.
• Led the current semester's student team in more extensive research, including multiple site evaluations for creating a practical heat map. Aiming for equitable and accessible EV charger placement across the city.
• Translated research findings into practical strategies for implementing sustainable practices. Contributing to the city's broader environmental and energy goals.
Timeline
Claims Associate
State Farm
04.2024 - Current
Claims Team Manager
QA Claims
04.2023 - 06.2023
Claims Adjuster
Best Claims Solutions
06.2022 - 03.2023
Fulfillment Center Associate
Amazon
12.2021 - 06.2022
Patient Access Representative
Conifer Health Solutions
09.2019 - 08.2021
Customer Loyalty Representative
AT&T
09.2018 - 04.2019
Bachelor of Arts - Business Information Systems
University of Arkansas At Little Rock
Associate of Science -
University of Arkansas At Pulaski Tech
High School Diploma -
Little Rock Central High School
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