Music, Hockey, Quality time with my wife
KEVIN GONZALEZ
Miami,USA
Summary
I am an extremely motivated individual- I am always up for a challenge. In considering projects handed to me, I aim to work quickly and efficiently. I am also an organized and detail-oriented Sales Team Lead with 8+ years of Leadership and Management experience ensuring smooth operations and excellent customer service in fast-paced sales environments.
Overview
11
11
years of professional experience
Work History
Sales Team Lead
CarBrain LLC
Miami, FL
06.2021 - Current
- Managing personal sales quotas.
- Coaching sales and call presence for 5 other sales team members.
- Bridging communication between sales team to management.
- Managing daily standups and tracking team activity.
- Setting short-term goals and tracking progress.
- Spearheading all pilots and innovation for company growth.
- Handling customer escalations before management intervention.
- Reporting pipeline trends and performance metrics to managers.
- Crossed trained with Titles and Automotive market analysis.
L3 (Process Assistant Manager)
Amazon
Miami, FL
11.2020 - 06.2021
- Organizing daily shift tasks and managing workflow targets.
- Tracking, analyzing, and reporting performance metrics.
- Troubleshooting and escalating technical or operational problems.
- Ensuring the sorting of packages ranging from 70k-100k daily.
- Assisting supervisors with guiding team activities and communication.
- Enforcing safety, quality, and process rules on the floor.
- Helping train or transition newer associates and support staff.
Assistant Manager
Nordstrom
Miami, FL
08.2017 - 06.2020
- I was promoted 3 times while working at this premium retailer.
- Assistant Manager -Men's Sportswear. 06/2019-06/2020
- Hired out of 12 internal regional candidates
- Co-Manage $4 Million/year sales floor
- Co-Manage a team of 15 employees- assign schedule and daily duties
- Review sales data on a daily basis to maximize growth, efficiency, foot traffic in the dept.
- Manage employee positioning and outreach on an hourly basis- time management key
- Train employees weekly on new merchandise and sales techniques
- Set up merchandise master classes with high-end brand executives and ambassadors
- Design floor merchandise plans weekly to keep floor fresh for our customers
- Lead by example with high sales and world-class customer service for high-end customers
Furniture Coordinator
HomeGoods
Miami, FL
02.2015 - 07.2017
- Paired with management to go through truck manifests on a daily basis
- Process 1600+ unit trucks with a team of 10
- Managed back of house spacing to ensure safety restrictions were followed
- Process and Merchandise all SKUs each morning.
- Lead a team of 10 employees.
- Opened 2 stores- set up their team standards and product education.
- In charge of merchandising my department daily.
Education
High school diploma -
Florida Virtual School
Miami, FL05.2013
Skills
- Team management
- Team leadership
- Sales analytics
- Sales presentations
- CRM proficiency
- Computer Skills
- Sales coaching
- Account management
- Stockroom management
- Objection handling
- Customer retention
- Closing techniques
- Time management
- Multitasking
- Problem-solving abilities
Accomplishments
CarBrain LLC - Employee of the year - x2
Amazon - Employee of the Quarter
Nordstrom - Rising Star
Homegoods Employee of the Quarter x3
Interests
Timeline
Sales Team Lead
CarBrain LLC
06.2021 - Current
L3 (Process Assistant Manager)
Amazon
11.2020 - 06.2021
Assistant Manager
Nordstrom
08.2017 - 06.2020
Furniture Coordinator
HomeGoods
02.2015 - 07.2017
High school diploma -
Florida Virtual School