Kevin Gonzalez Sanchez
Denver,CO
Summary
Accomplished bilingual with a proven track record at Home Depot, excelling in customer service and team leadership. Demonstrated ability to resolve customer concerns efficiently, mentor colleagues, and lead by example in a dynamic retail setting. Fluent in English and Spanish, adept at adapting quickly to new challenges.
Overview
2
2
years of professional experience
Work History
Special Service Desk Associate
Home Depot
03.2024 - Current
- Provide excellent customer service, assisting with product inquiries, returns, and exchanges.
- Troubleshoot issues and resolve customer concerns in a timely and efficient manner.
- Collaborate with team members to ensure smooth store operations and a positive customer experience.
Head Cashier
Home Depot
11.2022 - 03.2024
Led cashier team, ensuring accurate and efficient checkout process.
Trained new cashiers on company policies, customer service, and operational procedures.
Education
Associate of Science -
Red Rocks Community College
Denver, CO05-2024
Skills
- Languages: Fluent in English and Spanish (written and spoken)
- Customer Service: Expertise in handling customer inquiries, returns, and complaints with professionalism
- Team Leadership: Experience leading teams and mentoring colleagues in a fast-paced retail environment
- Quick Learner: Ability to quickly adapt to new roles and responsibilities
Timeline
Special Service Desk Associate
Home Depot
03.2024 - Current
Head Cashier
Home Depot
11.2022 - 03.2024
Associate of Science -
Red Rocks Community College
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