Kevin Goodman

• Achieved seamless daily operations for online and telephone sales at ATV Direct through effective management. Enhanced inventory management and order processing efficiency using QuickBooks Enterprise and a custom-built platform. Maintained PCI compliance for credit card transactions, ensuring secure payment processing. Strengthened distributor relationships to support a robust network. Delivered an exceptional sales experience that fostered customer retention. Optimized call center operations and VoIP telephone system management. Secured QuickBooks Enterprise server database integrity with daily backups. Identified and resolved account discrepancies and delinquencies through thorough audits. Streamlined processing of credit card, ACH, and PayPal payments.
• Oversaw daily operations and guided team members to enhance productivity. Developed strategies to improve service delivery and customer satisfaction. Fostered a collaborative team culture to drive performance.

• Oversaw daily operations of school bus transportation, conducting thorough pre-trip inspections to uphold safety standards. Coordinated transportation of students for school and extracurricular activities, ensuring compliance with all highway regulations. Managed documentation including student logs and seating arrangements to enhance operational efficiency.

• Achieved timely delivery of freight by adhering to FMCSA regulations and utilizing ELDs for route management. Drove 53' combination tractor-trailer over long distances, successfully covering 2000-3500 miles weekly.

• Professional Driver TransAm Trucking - - CDL-A Professional Driver. Follow all FMCSA rules. ELDs in truck. Picked up and delivered freight in 53' Refrigerated Trailer Combination Tractor Trailer. Traveled Over the road. 2000-3500 miles per week.
• Navigated routes efficiently, adapting to changing road conditions and schedules.
• Maintained accurate logs of driving hours, mileage, and fuel consumption for compliance reporting.
• Delivered goods on time while managing cargo security during transport.

• Operated heavy-duty trucks across long distances, ensuring timely deliveries and adherence to schedules.
• Conducted pre-trip inspections, maintaining vehicle safety and compliance with regulations.
• Managed accurate log entries for hours of service, enhancing operational efficiency and regulatory compliance.
• Communicated effectively with dispatchers to facilitate route optimization and address any logistical challenges.

• Achieved efficient online sales management and order processing through QuickBooks Enterprise. Enhanced operational workflows by tracking fleet management systems and guiding sales representatives. Contributed to product launches and company growth through collaborative teamwork.
• Developed and executed strategic sales plans to achieve revenue targets.
• Analyzed market trends to identify new business opportunities and customer needs.
• Implemented CRM software for improved tracking of customer interactions and sales pipeline.
• Led and mentored sales team, enhancing performance through targeted training programs.
• Established key performance indicators to monitor team effectiveness and drive accountability.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.

• Achieved effective emergency response through prompt handling of emergency calls. Streamlined communication with authorities by dispatching appropriate resources. Maintained accurate records in computer-aided dispatch system. Enhanced public safety by managing non-emergency calls and providing timely information via radio communications.
• Communicated vital information to first responders, enhancing situational awareness during critical incidents.
• Maintained accurate logs of all dispatched activities, ensuring compliance with legal and procedural standards.
• Provided support and guidance to callers in distress, demonstrating empathy and effective crisis management skills.
• Collaborated with law enforcement agencies to facilitate seamless communication during multi-agency responses.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.

Monitored emergency communications systems to ensure timely and accurate information dissemination.

• Assisted in training new staff on protocols for emergency response communication.
• Coordinated with local agencies to streamline incident reporting procedures.
• Developed and maintained documentation for communication processes and protocols.
• Implemented improvements to enhance response times during critical incidents.
• Mentored junior staff on best practices in emergency communication management.
• Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
• Provided support during natural disasters and other large-scale events, coordinating multi-agency response efforts effectively under extreme pressure.
• Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
• Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
• Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
• Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
• Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
• Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.

• To protect, and assist convicted felons in state custody, with rehabilitation efforts so they can be reintegrated into society once their sentence is over. To protect them from harm or self harm. Certified in Basic first aid, cpr and firearms.
• Supervised inmate activities to maintain safety and security within correctional facilities.
• Conducted regular inspections to ensure compliance with facility regulations and standards.
• Promoted an atmosphere of respect among staff members through effective communication skills and adherence to professional standards.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices within the field of corrections.
• Coordinated with medical professionals to ensure proper care was provided for inmates requiring medical attention or treatment programs.
• Conducted inmate transportation assignments for court hearings or medical appointments, ensuring strict adherence to safety protocols during off-site travels.
• Conducted thorough security checks to prevent contraband from entering the facility, ensuring a controlled environment for staff and inmates alike.

• Delivered successful completion of multiple construction projects, including residential homes. Achieved accurate financial tracking and billing through effective use of QuickBooks. Maintained organized records of company and employee information to support operational needs.
• Exercised decisive leadership and management capabilities in high-pressure situations.