Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Griggs

Midlothian

Summary

Service management professional with expertise in operational oversight and safety compliance. Demonstrated success in team training and development, enhancing customer service and productivity. Consistently achieves organizational goals through effective leadership and strategic planning.

Overview

19
19
years of professional experience

Work History

Service Manager

Texas First Rentals
Waxahachie
01.2022 - Current
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Ensured compliance with safety standards and company policies.
  • Monitored employee performance through key metrics analysis.
  • Oversaw daily operations of the service department, including scheduling and workflow management.

Field Service Technician

Texas First Rentals
Waxahachie
01.2020 - 01.2022
  • Troubleshot and repaired equipment issues in the field for optimal performance.
  • Delivered exceptional customer service during on-site repairs and installations.
  • Performed routine maintenance on rental machinery and tools.
  • Maintained accurate records of service reports and equipment history.

Shop supervisor

Holt Cat
Ft Worth
05.2007 - 01.2020
  • Supervised a team of 18 employees, providing training and performance evaluations.
  • Managed opening and closing tasks to maintain efficient workflow.
  • Maintained flow through shop to ensure production goals were met.
  • Facilitated warranty claims to resolve customer issues promptly.
  • Provide customers with accurate repair quotes

Education

Associate of Applied Science - Automotive And Diesel Technology

Wyoming Technical Institute
Laramie, WY
06-2006

Skills

  • Workflow management
  • Employee training and development
  • Team leadership
  • Estimating and quoting
  • Maintenance and repair
  • Problem solving
  • Integrity

Timeline

Service Manager

Texas First Rentals
01.2022 - Current

Field Service Technician

Texas First Rentals
01.2020 - 01.2022

Shop supervisor

Holt Cat
05.2007 - 01.2020

Associate of Applied Science - Automotive And Diesel Technology

Wyoming Technical Institute
Kevin Griggs