Kevin Hart
West Warwick
Summary
Results-driven professional with extensive experience in auto sales and a deep understanding of product features. Skilled in building lasting customer relationships and ensuring satisfaction through effective vehicle demonstrations and follow-ups. Aiming to leverage these strengths to contribute to a company driven team.
Overview
24
24
years of professional experience
Work History
Service Advisor
Flood Mazda
Wakefield
03.2016 - 09.2023
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Handled customer complaints and resolved issues to enhance satisfaction.
- Prepared detailed service estimates and documented customer requests accurately.
Parts Manager
Flood Manager
Wakefield
01.2006 - 03.2016
- Managed inventory levels and ensured timely ordering of parts.
- Oversaw daily operations of parts department and maintained efficient workflow.
- Developed procedures for receiving, storing, and distributing parts effectively.
- Organized and monitored inventory levels of parts, tools, and supplies.
Auto Sales Associate, Internet Sales Manager
The New Speedcraft
Wakefield
02.2000 - 03.2005
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Provided detailed product knowledge to enhance customer buying experiences.
- Conducted vehicle demonstrations to showcase features and benefits effectively.
- Followed-up with customers after purchase to ensure satisfaction with their purchase experience.
Swap Manager
The New Speedcraft
Wakefield
02.2000 - 03.2005
- In charge of acquiring vehicles from other dealerships to ensure customer satisfaction and timely delivery.
Education
Associate of Science - Computer Programming
New England Technical College
Warwick, RI03-1995
Skills
- Product knowledge
- Vehicle demonstration
- Customer relationship management
- Relationship building
Accomplishments
Received Awards, including multiple trips and monetary compensation based on customer satisfaction skills.
Timeline
Service Advisor
Flood Mazda
03.2016 - 09.2023
Parts Manager
Flood Manager
01.2006 - 03.2016
Auto Sales Associate, Internet Sales Manager
The New Speedcraft
02.2000 - 03.2005
Swap Manager
The New Speedcraft
02.2000 - 03.2005
Associate of Science - Computer Programming
New England Technical College