Kevin Hartford
Alexandria
Summary
Results-driven general manager with expertise in daily operations management and workflow optimization through strategic resource allocation. Proven ability to enhance customer service and staff scheduling, leading to increased client satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
General Manager
C&K Industrial Services
Toledo
01.2019 - Current
- Managed staff scheduling and resource allocation for optimal workflow.
- Coordinated with clients to address service needs and expectations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
C&W Tank Cleaning
Oregon
12.2001 - 01.2019
- Oversaw daily operations in tank cleaning, resulting in streamlined processes.
- Managed staff scheduling and resource allocation, improving overall workflow.
- Coordinated with clients to promptly address service needs and expectations.
- Developed and maintained strong, long-term customer relationships through effective account management.
Education
High School Diploma -
Sylvania Southview
Sylvania, OH06-1992
Skills
- Account management
- Budget management
- Staff scheduling
- Team leadership
- Client relations
- Effective communication
Timeline
General Manager
C&K Industrial Services
01.2019 - Current
General Manager
C&W Tank Cleaning
12.2001 - 01.2019
High School Diploma -
Sylvania Southview