Kevin Hartwell
Telehealth Adoption Specialist
Atlanta,GA
Summary
Dynamic and results-oriented project manager with a proven ability to lead cross-functional teams, streamline workflows, and drive efficiency in IT and healthcare technology. Skilled in telehealth expansion, EPIC system integrations, and optimizing operational performance. As a certified ScrumMaster, experienced in Agile methodologies, stakeholder collaboration, and system implementation. Adept at bridging technical and operational gaps to deliver high-impact solutions that enhance user adoption. Seeking a higher-level IT role to apply technical expertise, leadership, and a passion for innovation.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Telehealth Adoption Specialist
Iron Bow Technologies
02.2022 - Current
- Act as a key liaison between IT, clinical teams, and vendors to implement and support telehealth initiatives at Grady Memorial Hospital.
- Configure and optimize Epic system workflows and telehealth platforms for seamless clinical integration.
- Lead and manage telehealth projects, ensuring successful deployment and stakeholder collaboration.
- Provide technical training and ongoing support to enhance provider adoption and operational efficiency.
Engineering Technician
Osmose Utilities
08.2021 - 11.2021
- Use data/project management systems to document, track and report on progress of production projects.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Track and report on progress of production projects. Track time spent on projects and maintains schedule.
- Responsible for analyzing information before data is uploaded and deployed.
- Responsible for trouble-shooting, problem solving, monitoring and refreshing systems.
Help Desk Support Technician
Georgia Southern University
05.2018 - 08.2020
- Provide support for all Information Technology products and services including but not limited to, answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Provide excellent customer service and support to end users on a variety of devices.
Education
Bachelor of Science - Information Technology
Georgia Southern University
Statesboro, GA 08.2017 - 05.2021
Skills
EPIC Systems: Hyperspace, Galaxy Telehealth Platforms: MyChart, ExtendedCare
Infectious passion for growth and innovation
Scrum practitioner
Creative problem solver, thinker, and doer
undefinedCertification
Certified ScrumMaster® (CSM®)
Timeline
Telehealth Adoption Specialist
Iron Bow Technologies
02.2022 - Current
Engineering Technician
Osmose Utilities
08.2021 - 11.2021
Certified ScrumMaster® (CSM®)
06-2021
Help Desk Support Technician
Georgia Southern University
05.2018 - 08.2020
Bachelor of Science - Information Technology
Georgia Southern University
08.2017 - 05.2021
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