Kevin Hartwell
Telehealth Adoption Specialist
Atlanta,GA
Summary
Dynamic and results-oriented project manager with a proven ability to lead cross-functional teams, streamline workflows, and drive efficiency in IT and healthcare technology. Skilled in telehealth expansion, EPIC system integrations, and optimizing operational performance. As a certified ScrumMaster, experienced in Agile methodologies, stakeholder collaboration, and system implementation. Adept at bridging technical and operational gaps to deliver high-impact solutions that enhance user adoption. Seeking a higher-level IT role to apply technical expertise, leadership, and a passion for innovation.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Telehealth Adoption Specialist
Iron Bow Technologies
02.2022 - Current
- Act as a key liaison between IT, clinical teams, and vendors to implement and support telehealth initiatives at Grady Memorial Hospital.
- Configure and optimize Epic system workflows and telehealth platforms for seamless clinical integration.
- Lead and manage telehealth projects, ensuring successful deployment and stakeholder collaboration.
- Provide technical training and ongoing support to enhance provider adoption and operational efficiency.
Engineering Technician
Osmose Utilities
08.2021 - 11.2021
- Use data/project management systems to document, track and report on progress of production projects.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Track and report on progress of production projects. Track time spent on projects and maintains schedule.
- Responsible for analyzing information before data is uploaded and deployed.
- Responsible for trouble-shooting, problem solving, monitoring and refreshing systems.
Help Desk Support Technician
Georgia Southern University
05.2018 - 08.2020
- Provide support for all Information Technology products and services including but not limited to, answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Provide excellent customer service and support to end users on a variety of devices.
Education
Bachelor of Science - Information Technology
Georgia Southern University
Statesboro, GA 08.2017 - 05.2021
Skills
EPIC Systems: Hyperspace, Galaxy Telehealth Platforms: MyChart, ExtendedCare
Infectious passion for growth and innovation
Scrum practitioner
Creative problem solver, thinker, and doer
Infectious passion for growth and innovation
Scrum practitioner
Creative problem solver, thinker, and doer
Manage projects and tasks remotely
Excellent negotiation and persuasion techniques
Customer-focused
Microsoft Office 365 (PowerPoint, Project, Word)
Certification
Certified ScrumMaster® (CSM®)
Timeline
Telehealth Adoption Specialist
Iron Bow Technologies
02.2022 - Current
Engineering Technician
Osmose Utilities
08.2021 - 11.2021
Certified ScrumMaster® (CSM®)
06-2021
Help Desk Support Technician
Georgia Southern University
05.2018 - 08.2020
Bachelor of Science - Information Technology
Georgia Southern University
08.2017 - 05.2021