E'Lexus Speaks
Greenville,SC
Summary
Dynamic medical professional with a proven track record in managing medical reception teams and optimizing office workflows to enhance patient care. Expertise in facilitating seamless operations while fostering a collaborative work environment that promotes team synergy. Recognized for adaptability and reliability, ensuring efficient responses to evolving needs and priorities in fast-paced settings. Equipped with exceptional skills in reception and clerical work, adept at managing continuous patient flow and diverse assignments with precision.
Overview
6
6
years of professional experience
Work History
Medical Receptionist Supervisor
Vertical Treatment Centers at Greenville
2022.08 - Current
- Serve as the first point of contact for patients, providing a welcoming, supportive, and professional experience in a fast-paced outpatient substance and alcohol use treatment setting.
- Manage high-volume inbound calls, schedule appointments, and coordinate patient intake workflows while maintaining accuracy and confidentiality.
- Verify insurance eligibility and benefits, collect co-pays, update demographics, and ensure accurate documentation in ECW/EHR systems.
- Complete and submit prior authorizations to obtain insurance approval for patient medications, and follow up with payers to prevent delays in treatment.
- Support patients with MyChart account setup, navigation, and troubleshooting, including appointment requests, lab access, and secure messaging.
- Collaborate with clinical staff to ensure smooth coordination between front office, back office, and provider teams.
- Maintain strict HIPAA compliance while handling sensitive medical and insurance information.
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored reception staff on best practices and customer service protocols.
Patient Service Coordinator
MyEyeDr at Greer
2021.08 - 2022.08
- Verified insurance and maintained accurate patient records in digital systems.
- Educated patients on navigating the online portal for scheduling, billing, and prescription orders.
- Handled patient inquiries and escalated technical portal issues to IT support.
- Managed appointment scheduling and communicated policy updates through digital channels.
Patient Care Coordinator
ChartSpan at Greenville
2020.08 - 2021.03
- Supported providers in managing chronic care patients through telephonic and digital outreach.
- Performed medical coding for provider-documented diagnoses.
- Updated patient records in EHR and ensured accuracy for care coordination.
- Scheduled follow-up appointments and assisted patients with digital health tools to monitor care plans.
Education
Bachelor's of Science -
Coastal Carolina University
Conway, SC12.2019
Skills
- Customer Service
- Data Entry
- Appointment Management
- Patient Advocacy
- Technical Support
- Conflict Resolution
- Epic MyChart
- ECW
- EHR Systems
- ICD-10/CPT Coding
- Microsoft Office Suite
- HIPPA Compliance
- Telehealth Tools
- Insurance Billing Platforms
- HIPAA compliance
- Team building and motivation
- Office administration
- Staff training and development
- Conflict Resolution
Core Competencies
- Epic MyChart & EHR/ECW Systems
- Patient Portal Troubleshooting
- Insurance Verification & Billing
- Data Entry & Medical Coding (ICD/CPT)
- HIPAA Compliance & Privacy Regulations
- Microsoft Office Suite & Digital Communication Tools
- Patient Scheduling & Call Center Operations
- Problem Solving & Escalation Management
- Technical Support & User Assistance
Timeline
Medical Receptionist Supervisor
Vertical Treatment Centers at Greenville
2022.08 - Current
Patient Service Coordinator
MyEyeDr at Greer
2021.08 - 2022.08
Patient Care Coordinator
ChartSpan at Greenville
2020.08 - 2021.03
Bachelor's of Science -
Coastal Carolina University