Erica Smith
Trumann,AR
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Medical Receptionist Supervisor
Nea Baptist Clinic
Trumann, AR
05.2022 - Current
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
- Monitored employee performance regularly through evaluations; provided constructive feedback that led to improved job skills and confidence among staff members.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
Server
Couchs Bbq
Trumann, AR
08.2017 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Daycare Teacher
Paragould’s Tiny Blessings
Paragould, AR
07.2020 - 08.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
Education
Associate Of Business Administration - Business
Black River Technical College
Pocahontas, ARCriminal Justice - Criminology
Black River Technical College
Pocahontas, ARSkills
- HIPAA Compliance Knowledge
- Medical Billing Understanding
- Team Building and Motivation
- Office Administration
- Staff Training and Development
- Insurance Verification
- Patient Scheduling Expertise
- Appointment Setting
- Front Desk Operations
- HIPAA Compliance
- Patient Scheduling
- Microsoft Office
- Payment Collection
- Workflow Optimization
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Staff Training
- Staff Development and Training
Timeline
Medical Receptionist Supervisor
Nea Baptist Clinic
05.2022 - Current
Daycare Teacher
Paragould’s Tiny Blessings
07.2020 - 08.2021
Server
Couchs Bbq
08.2017 - 08.2024
Associate Of Business Administration - Business
Black River Technical College
Criminal Justice - Criminology
Black River Technical College