Francine DelBosque
Corpus Christi,TX
Summary
A seasoned Medical Receptionist Supervisor with a proven track record at Dr. Claude McLelland, I excel in HIPAA compliance and team motivation. By implementing innovative procedures, I significantly enhanced patient satisfaction and streamlined front desk operations. My leadership is marked by fostering strong team dynamics and maintaining meticulous patient records, ensuring both efficiency and compassionate patient care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Medical Receptionist Supervisor
Dr. Claude McLelland
Corpus Christi, TX
02.1993 - 02.2025
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
- Participated in ongoing professional development opportunities, staying current on industry best practices and trends to continually improve performance as a Medical Receptionist Supervisor.
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Streamlined appointment scheduling for increased efficiency and patient convenience.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Provided exceptional customer service by addressing patient concerns promptly and courteously.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
Education
No Degree - Health Sciences
Del Mar College
Corpus Christi, TXHigh School Diploma -
Foy H. Moody High School
Corpus Christi, TX05-1993
Skills
- HIPAA compliance
- Insurance verification
- Patient scheduling/registration
- HIPAA guidelines
- Referral verification
- Medical records management
- EMR / EHR Kareo/Tebra
- Insurance verifications
- Excellent communication
- Organizational skills
- Proficient in Medical Office Manager
Timeline
Medical Receptionist Supervisor
Dr. Claude McLelland
02.1993 - 02.2025
No Degree - Health Sciences
Del Mar College
High School Diploma -
Foy H. Moody High School