Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Hawkins

Upper Marlboro,MD

Summary

Results-driven Operations Manager with over 10 years of experience leading teams, improving processes, and enhancing customer satisfaction across healthcare, retail, warehouse, and service environments. Proven ability to manage staff performance, streamline operations, reduce turnover, and ensure regulatory compliance. Strong background in payroll operations, inventory control, and cross-functional team leadership.

Overview

16
16
years of professional experience

Work History

Manager of Operations

At Home Away From Home(Assisted living)
Oxon Hill, Maryland
12.2009 - Current

• Oversee daily operations of residential care facility ensuring high-quality service delivery

• Supervise and coordinate medical, nutritional, and support staff

• Monitor patient care activities including vital signs and medication documentation

• Develop service strategies to improve resident satisfaction and care standards

• Ensure compliance with agency guidelines and healthcare regulations

• Manage client documentation and operational reporting

• Improve workflow processes to enhance efficiency and resident experience

  • Transport patients throughout facility and accompany them to appointments

Zone Lead(Kitchen)

Amazon Fresh
Fairfax, Virginia
03.2022 - 02.2023

• Led and directed team members on operational procedures and productivity standards

• Monitored staff performance and provided coaching to improve results

• Assisted with inventory control, stocking, and sales floor operations

• Opened and closed registers; balanced cash drawers and handled deposits

• Implemented action plans to improve sales trends and operational performance

• Reduced turnover through staff training and performance support

  • Prepare and ensure the high quality, safe preparation of fresh and cooked foods
  • Operate Kitchen equipment( ovens, cutting tools, scales and PPE) and use systems to scan and track inventory

Waterproofing Technician

Prospect Waterproofing
Sterling, VA
02.2017 - 10.2019

• Interpreted blueprints and job specifications to execute construction tasks

• Installed weatherproofing materials to reduce energy loss

• Operated pumps, compressors, and job-site machinery

• Managed material requisitions and project supply coordination

Conference Coordinator

George Washington University Law School
Washington, District of Columbia
04.2013 - 11.2018

• Advised students on academic planning and career decisions

• Coordinated administrative functions including admissions and registration

• Developed registration policies in collaboration with faculty leadership

• Managed client communications and resolved service-related inquiries

• Maintained detailed records and administrative documentation

  • Set up, breakdown, maintain meeting and event spaces in accordance to law school standards, and guess specifications
  • Set-up and breakdown conference rooms according to diagrams
  • Transport, set-up and breakdown heavy objects and materials such as chairs, tables, stages and equipment

Education

High School Diploma -

Oxon Hill High School
Oxon Hill, MD

Skills

Operations Management

Team Leadership & Staff Development

Customer Service Excellence

Inventory & Warehouse Operations

Payroll & Administrative Support

Quality Control & Process Improvement

Sales & Performance Optimization

Microsoft Office & Database Systems

Timeline

Zone Lead(Kitchen)

Amazon Fresh
03.2022 - 02.2023

Waterproofing Technician

Prospect Waterproofing
02.2017 - 10.2019

Conference Coordinator

George Washington University Law School
04.2013 - 11.2018

Manager of Operations

At Home Away From Home(Assisted living)
12.2009 - Current

High School Diploma -

Oxon Hill High School
Kevin Hawkins