
Results-driven Operations Manager with over 10 years of experience leading teams, improving processes, and enhancing customer satisfaction across healthcare, retail, warehouse, and service environments. Proven ability to manage staff performance, streamline operations, reduce turnover, and ensure regulatory compliance. Strong background in payroll operations, inventory control, and cross-functional team leadership.
• Oversee daily operations of residential care facility ensuring high-quality service delivery
• Supervise and coordinate medical, nutritional, and support staff
• Monitor patient care activities including vital signs and medication documentation
• Develop service strategies to improve resident satisfaction and care standards
• Ensure compliance with agency guidelines and healthcare regulations
• Manage client documentation and operational reporting
• Improve workflow processes to enhance efficiency and resident experience
• Led and directed team members on operational procedures and productivity standards
• Monitored staff performance and provided coaching to improve results
• Assisted with inventory control, stocking, and sales floor operations
• Opened and closed registers; balanced cash drawers and handled deposits
• Implemented action plans to improve sales trends and operational performance
• Reduced turnover through staff training and performance support
• Interpreted blueprints and job specifications to execute construction tasks
• Installed weatherproofing materials to reduce energy loss
• Operated pumps, compressors, and job-site machinery
• Managed material requisitions and project supply coordination
• Advised students on academic planning and career decisions
• Coordinated administrative functions including admissions and registration
• Developed registration policies in collaboration with faculty leadership
• Managed client communications and resolved service-related inquiries
• Maintained detailed records and administrative documentation
Operations Management
Team Leadership & Staff Development
Customer Service Excellence
Inventory & Warehouse Operations
Payroll & Administrative Support
Quality Control & Process Improvement
Sales & Performance Optimization
Microsoft Office & Database Systems