Kevin Helms
American Income Life Insurance Company
Waco,TX
26
years of professional experience
Passionate professional with the ability to deliver a high level of professionalism while managing the high volume of calls. My history shows a track record of exceeding expectations.
Work History
Sr. Conservation Specialist
6 Years 10 Months- Constantly able to persuade around 50% of customers not to cancel their coverage.
- Consistently exceeded expectations and recognized as a top performer.
Customer Service Representative
11 Months- Educated customers of options available in medical coverage prior to enrollment.
- Effectively managed customer complaints with courtesy and professionalism.
HR Consultant-Sales
6 Years- Evaluated employees using assessments to identify training needs.
- Identified specific characteristics in top performers to use in future hiring.
Vice President of Enterprise Solutions
1 Year 2 Months- Evaluated employees using assessments to identify training needs.
- Identified specific characteristics in top performers to use in future hiring.
Director of E-mail Marketing
1 Year 1 Month- Created and organized leads/email lists from marketing projects using CRM software.
- Improved customer tracking and communication using CRM applications.
Specialty Sales Representative- SE Texas
3 Years 9 Months- Played an integral role in the launch of multiple medications, collaborating with local representatives to ensure best sales results.
- Sales results in top 25% of region.
Pharmaceutical Sales Representative
4 Years 1 Month- Demonstrated ability to persuade physicians why my medications might be a better alternative.
- Sales results in top 25% of region.
Education
Master of Science - Computer Networking And Telecommunications
Bachelor of Science - Business Administration
- Wall Street Journal Award for the Most Outstanding Business Student
Skills
Customer Service
Critical Thinking
Customer Retention
Ability to Adapt
Sales Knowledge
Problem solving abilities
CRM Software
Microsoft Excel
Microsoft PowerPoint
Accomplishments
- 2022 2nd Quarter Production Results- Ranked #1 of 70 Representatives resulting in saving $456,449 for AIL.
- 2021 Production Results- Ranked #1 of 70 Representatives resulting in saving $950,000 for AIL.
- 2020 Production Results- Ranked #2 of 50 Conservation Representatives resulting in saving $596,112 for AIL.
- Employee of the Month for the Conservation Department-June 2020
- Passed my Texas Insurance License for Life, Accident, Health and HMO- Feb 2020
Timeline
Sr. Conservation Specialist
American Income Life Insurance Company
2017.05 - 2024.03Read More
Customer Service Representative
General Dynamics
2016.05 - 2017.04Read More
HR Consultant-Sales
Solutions For ROI- Profiles International
2010.07 - 2016.07Read More
Vice President of Enterprise Solutions
Profiles International
2008.05 - 2009.07Read More
Director of E-mail Marketing
Profiles International
2007.06 - 2008.07Read More
Specialty Sales Representative- SE Texas
Novartis Pharmaceuticals
2002.07 - 2006.04Read More
Pharmaceutical Sales Representative
Johnson & Johnson, Ortho-McNeil Pharmaceuticals
1998.05 - 2002.06Read More
Oklahoma State University - Oklahoma City
Master of Science from Computer Networking And Telecommunications
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Wayland Baptist University
Bachelor of Science from Business Administration
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