Kevin Helms
Waco,TX
Summary
Passionate professional with the ability to deliver a high level of professionalism while managing the high volume of calls. My history shows a track record of exceeding expectations.
Overview
26
26
years of professional experience
Work History
Sr. Conservation Specialist
American Income Life Insurance Company
05.2017 - 03.2024
- Constantly able to persuade around 50% of customers not to cancel their coverage.
- Consistently exceeded expectations and recognized as a top performer.
Customer Service Representative
General Dynamics
05.2016 - 04.2017
- Educated customers of options available in medical coverage prior to enrollment.
- Effectively managed customer complaints with courtesy and professionalism.
HR Consultant-Sales
Solutions For ROI- Profiles International
Waco, TX
07.2010 - 07.2016
- Evaluated employees using assessments to identify training needs.
- Identified specific characteristics in top performers to use in future hiring.
Vice President of Enterprise Solutions
Profiles International
05.2008 - 07.2009
- Evaluated employees using assessments to identify training needs.
- Identified specific characteristics in top performers to use in future hiring.
Director of E-mail Marketing
Profiles International
06.2007 - 07.2008
- Created and organized leads/email lists from marketing projects using CRM software.
- Improved customer tracking and communication using CRM applications.
Specialty Sales Representative- SE Texas
Novartis Pharmaceuticals
07.2002 - 04.2006
- Played an integral role in the launch of multiple medications, collaborating with local representatives to ensure best sales results.
- Sales results in top 25% of region.
Pharmaceutical Sales Representative
Johnson & Johnson, Ortho-McNeil Pharmaceuticals
Midland, Texas
05.1998 - 06.2002
- Demonstrated ability to persuade physicians why my medications might be a better alternative.
- Sales results in top 25% of region.
Education
Master of Science - Computer Networking And Telecommunications
Oklahoma State University - Oklahoma City
Oklahoma City, OK12.2015
Bachelor of Science - Business Administration
Wayland Baptist University
Plainview, TX12.1998
Skills
- Customer Service
- Critical Thinking
- Customer Retention
- Ability to Adapt
- Sales Knowledge
- Problem solving abilities
- CRM Software
- Microsoft Excel
- Microsoft PowerPoint
Accomplishments
- 2022 2nd Quarter Production Results- Ranked #1 of 70 Representatives resulting in saving $456,449 for AIL.
- 2021 Production Results- Ranked #1 of 70 Representatives resulting in saving $950,000 for AIL.
- 2020 Production Results- Ranked #2 of 50 Conservation Representatives resulting in saving $596,112 for AIL.
- Employee of the Month for the Conservation Department-June 2020
- Passed my Texas Insurance License for Life, Accident, Health and HMO- Feb 2020
Timeline
Sr. Conservation Specialist
American Income Life Insurance Company
05.2017 - 03.2024
Customer Service Representative
General Dynamics
05.2016 - 04.2017
HR Consultant-Sales
Solutions For ROI- Profiles International
07.2010 - 07.2016
Vice President of Enterprise Solutions
Profiles International
05.2008 - 07.2009
Director of E-mail Marketing
Profiles International
06.2007 - 07.2008
Specialty Sales Representative- SE Texas
Novartis Pharmaceuticals
07.2002 - 04.2006
Pharmaceutical Sales Representative
Johnson & Johnson, Ortho-McNeil Pharmaceuticals
05.1998 - 06.2002
Master of Science - Computer Networking And Telecommunications
Oklahoma State University - Oklahoma City
Bachelor of Science - Business Administration
Wayland Baptist University
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