Kevin Hernandez
Freehold,New Jersey
Summary
Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Guides departmental staff members to reach sales goals.
Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
Five Below
10.2019 - Current
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Increased customer satisfaction by addressing their needs promptly and efficiently.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Handled cash register operations accurately, ensuring proper cash handling procedures were always followed.
- Resolved customer complaints professionally, fostering brand trust and promoting customer loyalty.
- Assisted customers in locating desired items while providing knowledgeable recommendations based on individual preferences or needs.
- Engaged directly with customers to offer assistance and resolve complaints.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Education
Electronics Technology
Brookdale Community College
Lincroft, NJ12.2024
High School Diploma -
Colts Neck High School
Colts Neck, NJ06.2019
Skills
- Sales Strategy Implementation
- Store Opening and Closing
- Retail Operations
- Training and Mentoring
- Coaching and Mentoring
- Strategic Planning
- Customer Service
- Product Merchandising
- Sales Team Leadership
- Team Supervision
- Customer Engagement
- Cash Handling
- Goal setting
- Delegating Work
- Shrink Reduction
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Retail Sales Manager
Five Below
10.2019 - Current
Electronics Technology
Brookdale Community College
High School Diploma -
Colts Neck High School
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