Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Hernandez

Riverside,CA

Summary

-Skilled Package Handler known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.


-Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals, known for successfully handling escalated customer support issues.


- Skilled Yard Worker with broad experience in landscaping and grounds maintenance. Possess strengths in physical stamina, time management, equipment operation and team collaboration.

Overview

2
2
years of professional experience

Work History

Package Handler

FedEx
10.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Assembled, sealed, and loaded packages into correct trucks.

Customer Service Associate

Walgreens Boots Alliance
11.2023 - 11.2024
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Processed customer orders accurately and efficiently.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Performed additional duties as assigned by management team.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Landscaping Worker

Ricardo Luna
07.2023 - 11.2023
  • Operated lawn mowers, weed trimmers, leaf blowers, and other tools.
  • Assisted in the planting of trees, shrubs, flowers, and other vegetation.
  • Raked leaves, spread mulch, and removed debris from yards.
  • Installed edging around walkways and planted beds.
  • Used power tools such as drills and saws for various projects.
  • Transported materials such as soil, compost, rocks, gravel, via wheelbarrow or truck.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Demonstrated adaptability by learning new skills or taking on additional tasks as required to support the overall success of the yard operation.
  • Collected and removed debris at job sites.
  • Performed planting, watering, mulching, and edging of lawns.

Education

High School Diploma -

Raincross High School
07-2024

Skills

  • Customer Service
  • Inventory Control
  • POS System Operation
  • Cross-Functional Team Collaboration
  • Heavy lifting
  • Quality Assurance
  • Loading and unloading
  • Fragile item handling
  • Motivated and ambitious
  • Teamwork and Collaboration
  • Truck loading
  • Lawn care
  • Grounds maintenance
  • Trimming and weeding
  • Landscape equipment operation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Package Handler

FedEx
10.2024 - Current

Customer Service Associate

Walgreens Boots Alliance
11.2023 - 11.2024

Landscaping Worker

Ricardo Luna
07.2023 - 11.2023

High School Diploma -

Raincross High School

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Kevin Hernandez