Kevin Hernan Romero
North Plainfield
Summary
Organized supply chain professional with 5+ years of experience in order management, transportation coordination and issue escalation across multiple operating companies within J&J. Strong background in SAP, cross functional collaboration. KPI reporting and continuous improvement. Proven ability to resolve time sensitive problems, support product availability and drive operational reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Line Coordinator
MEDTECH, JOHNSON & JOHNSON
01.2020 - Current
- Serve as the primary contact for internal and external customers, ensuring accurate order management and real time issue solution
- Utilize SAP to research order status, inventory availability, product allocation and shipping discrepancies.
- Manage Adverse Event and quality related escalations, ensuring compliance with regulatory guidelines and dept standards.
- Maintain high accuracy across all metrics and KPIs
GROW Program
ENABLING TECHNOLOGY COORDINATOR
08.2025 - 08.2026
- Support cross-functional supply chain initiatives involving planning, quality transportation and customer experience
- Participate in developmental rotation designed to enhance supply chain experience.
- Collaborate with transportation and logistics partners to understand unbound freight processes, service-level performance and escalation pathways.
- Expanding capabilities in data analysis, storytelling .and continuous improvement.
Branch Manager
HERTZ RENT-A-CAR
02.2017 - 06.2019
- Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc.)
- Engaged employees in business processes with positive motivational techniques.
- Maintain positive and professional rapport with current accounts and support relationships with new accounts.
- Supporting achievement of location sales and margin goals.
Education
Bachelor of Arts - History, Minor in Psychology
Kean University
Union, NJ05.2012
CORe Credential of Readiness - undefined
Harvard Business School Online
MBA - Supply Chain & Maritime Port Management
New Jersey City University
Jersey City, NJ05.2028
Skills
- SAP
- Transportation Coordination
- Logistics Support
- Issue Escalation & Root-Cause Analysis
- Customer Issue Resolution
- Standard Work & Compliance
Certification
- Lean Six Sigma Yellow Belt August 2025
- McLachlan Realtors Somerville, NJ November 2025
Timeline
GROW Program
ENABLING TECHNOLOGY COORDINATOR
08.2025 - 08.2026
Front Line Coordinator
MEDTECH, JOHNSON & JOHNSON
01.2020 - Current
Branch Manager
HERTZ RENT-A-CAR
02.2017 - 06.2019
Bachelor of Arts - History, Minor in Psychology
Kean University
CORe Credential of Readiness - undefined
Harvard Business School Online
MBA - Supply Chain & Maritime Port Management
New Jersey City University