Kevin Herrboldt
Yankton,South Dakota
Overview
13
13
years of professional experience
Work History
Parts Counter Person
Auto Value
Yankton, SD
12.2021 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Customer Service Specialist
TruXedo
Yankton, SD
03.2017 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Representative
BROADWAY CHRYSLER
Yankton, SD
05.2010 - 02.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
No Degree - Business Administration
Yankton College
Yankton, SDHigh School Diploma -
Yankton High School
Yankton, SD05.1984
Skills
- Closing Procedures
- Demand Fulfillment
- Report Generation
- Till Counting
Timeline
Parts Counter Person
Auto Value
12.2021 - Current
Customer Service Specialist
TruXedo
03.2017 - 12.2021
Sales Representative
BROADWAY CHRYSLER
05.2010 - 02.2017
No Degree - Business Administration
Yankton College
High School Diploma -
Yankton High School