Chris Thomas
Omaha, NE,NE
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parts Counter Sales Person
NAPA Auto Parts - Genuine Parts
Omaha, NE
05.2019 - 06.2022
- Maintained clean and neat parts counter and sales floor.
- Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Assisted customers in finding appropriate parts promptly.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Owner/Operator
C J's Classic BBQ
04.2018 - 05.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
Parts Counter Salesperson
O'Reilly Auto Parts
03.2016 - 04.2018
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Education
High School Diploma -
05.1989
Skills
- Delivery Coordination
- Payment Method
- Database Searches
- Demand Fulfillment
- Customer Needs Assessments
- Pulling Parts
- Customer Interaction
- Suggestive Selling
- Cash Register Operations
- Technical Documentation
- Verbal and Written Communication
- Store Layouts
- Problem-Solving Skills
- Credit Card Transaction Processing
- Rewards Programs
- Hand Tools
- Forklift Operation
- Till Counting
- Parts Identifications
- Invoice Processing
- Customer Experience
- Parts Promotion
- Parts Recommendation
- Critical Thinking
- Customer Service
- Closing Procedures
- POS Transactions
- Battery Testing and Installation
- Parts Installation Knowledge
Certification
P2 ASE Certified
Timeline
Parts Counter Sales Person - NAPA Auto Parts - Genuine Parts
05.2019 - 06.2022
Owner/Operator - C J's Classic BBQ
04.2018 - 05.2019
Parts Counter Salesperson - O'Reilly Auto Parts
03.2016 - 04.2018
Papillion La Vista Senior High School - High School Diploma,
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