JUSTIN taylor
Franklin,KY
Summary
Dedicated Parts Counter Sales Person with expertise in customer relationship building and order processing efficiency. Proven ability to enhance customer satisfaction through expert product recommendations and streamlined operations.
Overview
27
27
years of professional experience
Work History
Parts Counter Sales Person
Material Handling Inc.
Bowling Green, KY
09.2023 - Current
- Provided expert product recommendations to customers, enhancing satisfaction and sales effectiveness.
- Processed orders efficiently using inventory management software, ensuring accurate fulfillment.
- Collaborated with warehouse team to streamline parts retrieval, improving turnaround times.
- Assisted customers in identifying parts through detailed inquiries, maintaining high service standards.
Parts Manager
West Wilson Utility District
Mount Juliet, TN
08.2018 - 09.2023
- Managed inventory control processes to ensure availability of critical parts.
- Streamlined order fulfillment procedures, reducing response time for customer requests.
- Oversaw daily operations of parts department, ensuring compliance with safety standards.
Parts Specialist
O Reilly Automotive Inc
Mount Juliet, TN
01.2014 - 08.2018
- Managed inventory control processes to ensure optimal stock levels and minimize shortages.
- Streamlined order fulfillment procedures, enhancing efficiency and reducing turnaround times.
- Trained and mentored junior staff on parts identification and customer service best practices.
- Implemented system upgrades to improve tracking of parts availability and sales data accuracy.
Roadside Assistance Technician
Twenty Four-7 Roadside Assistance
Nashville, TN
03.2013 - 01.2014
- Utilized GPS navigation systems to efficiently locate stranded vehicles and optimize response times.
- Provided exceptional customer service, addressing inquiries and concerns during roadside incidents.
Parts Counter Sales Person
KMH Systems
La Vergne, TN
01.2013 - 03.2013
- Maintained organized displays of merchandise, contributing to effective visual merchandising strategies.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored inventory levels and restocked supplies proactively, minimizing delays in service delivery.
Parts Specialist
CARQUEST
Mount Juliet, TN
08.2002 - 12.2012
- Analyzed sales trends to forecast demand and inform purchasing decisions for inventory management.
- Led initiatives to enhance vendor relationships, improving terms and service quality for parts procurement.
- Facilitated cross-departmental communication to align inventory strategies with overall business goals.
Parts Specialist
Advanced Auto Parts
Mount Juliet, TN
03.1999 - 06.2002
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Education
Auto Body Repair Technology
Nashville Auto Diesel College
Nashville, TN08-2002
High School Diploma -
Mount Juliet High School
Mount Juliet, TN05-2001
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Upselling strategies
- Order processing efficiency
- Inventory management proficiency
- Industry awareness
- Cash handling experience
- Parts identification
- Ordering parts
- Customer service
- Clean driving record
- Team collaboration
- Email communication
- Forklift operation
- Parts installation
- Operations management
- Invoice processing
- Training and coaching
- Inventory management
- Sales training
- Order fulfillment
- Vehicle operations
- Supply orders
- Shipping coordination
- Delivery coordination
- Cycle counting
- Vendor relations
- Purchasing oversight
- Returns processing
- Proficient in [software]
- Parts department organization
Timeline
Parts Counter Sales Person
Material Handling Inc.
09.2023 - Current
Parts Manager
West Wilson Utility District
08.2018 - 09.2023
Parts Specialist
O Reilly Automotive Inc
01.2014 - 08.2018
Roadside Assistance Technician
Twenty Four-7 Roadside Assistance
03.2013 - 01.2014
Parts Counter Sales Person
KMH Systems
01.2013 - 03.2013
Parts Specialist
CARQUEST
08.2002 - 12.2012
Parts Specialist
Advanced Auto Parts
03.1999 - 06.2002
Auto Body Repair Technology
Nashville Auto Diesel College
High School Diploma -
Mount Juliet High School