Kevin Hoang
ANAHEIM,CA
Summary
Adept at enhancing customer satisfaction, I excelled in fast-paced environments at Patina Restaurant Group, mastering service prioritization and relationship management. My proactive approach increased kitchen efficiency, ensuring high-quality service. Skilled in cleanliness standards and conflict resolution, I significantly contributed to a positive and efficient dining experience.
Overview
8
8
years of professional experience
Work History
Food Server
Pantina Restaurant Group
01.2022 - 06.2022
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Food Expeditor
Patina Restaurant Group
09.2014 - 01.2022
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
Skills
- Professional attitude
- Cleanliness standards
- Relationship management
- Service prioritization
- Order management
- Conflict resolution
Timeline
Food Server
Pantina Restaurant Group
01.2022 - 06.2022
Food Expeditor
Patina Restaurant Group
09.2014 - 01.2022
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