Kevin Hurd
DeLand,FL
Summary
Dynamic professional with extensive experience in consultative sales and team collaboration. Recognized for exceptional communication skills and a proven track record in mentoring peers. Consistently achieves sales quotas while enhancing customer satisfaction through tailored service solutions.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sr. Account Executive
Siemens Smart Infrastructure
Orlando, FL
10.2012 - Current
- Educated customers about products and services offered by the company.
- Provided personalized service to build relationships with customers.
- Collaborated with team members to develop effective sales plans.
- Assisted customers in selecting appropriate products or services for their needs.
- Developed and implemented strategies to meet sales quotas.
- Delivered customized product solutions to newly acquired customers by identifying their individual needs.
- Development of key customer relationships resulted in increased sales.
- Generated revenue by cultivating connections with both new and established clients.
- Created unique approaches for successfully selling and upselling services to diverse clientele, resulting in increased revenue.
- Utilized active listening skills to identify customer preferences and offer tailored suggestions for the best products and services.
- Employed comprehensive questioning strategies to evaluate customer needs and deliver appropriate recommendations for ideal solutions.
- Utilized strong verbal communication abilities to engage customers in dialogue and effectively assess their needs.
Account Manager
Airstron, Inc.
Fort Lauderdale, Florida
10.2011 - 06.2012
- Maintained favorable customer experience by fostering relationships with key accounts.
- Identified potential customers through market research analysis.
- Effectively managed various accounts concurrently, meeting all deadlines.
- Created and presented proposals summarizing services, costs, and benefits to potential clients.
- Showcased company's products/services to potential customers at events.
- Achieved lead generation goals by implementing consistent cold calling strategies.
- Leveraged upselling and cross-selling techniques to maximize account growth and drive revenue generation.
Service Sales Account Representative
Johnson Controls, Inc. / York
Lake Mary, Florida
10.2010 - 10.2011
- Utilized expertise in selling additional products and services to identify potential sales opportunities.
- Created new contracts for planned mechanical services.
- Successfully closed various mechanical replacement and retrofit initiatives.
- Enhanced tracking capabilities by effectively utilizing CRM software tools to keep record of customer interactions.
- Engaged in ongoing training programs to enhance knowledge of current products, services, and technology.
- Recognized and leveraged possibilities for enhancing sales of products or services.
- Cultivated strong customer connections, leading to notable increases in sales performance.
- Engaged with customers to discuss potential enhancements to their services, introduce new options, and manage account adjustments.
Mechanical Service Foreman / Operations Supervisor
Johnson Controls, Inc. / York
Lake Mary, Florida
01.2006 - 10.2010
- Ensured compliance with job duties and all relevant laws, regulations, policies, and procedures.
- Facilitated skill-building through continuous coaching and mentoring of technicians.
- Provided timely updates on repair progress to customers via phone calls and text messages throughout the day.
- Tracked and ensured completion of warranty claims within established deadlines
- Led and guided a team of 32 service technicians, offering valuable feedback and maintaining high levels of motivation.
- Analyzed productivity data to identify areas of improvement and training needs.
- Played a key role in the recruitment process by evaluating resumes and conducting interviews for prospective employees.
- Provided technical guidance to expedite resolution of complex issues for technicians.
- Actively monitored and delivered feedback on staff performance, ensuring continuous enhancement.
- Implemented scheduled preventive maintenance procedures recommended by manufacturers.
- Achieved improvement in employee work efforts through positive reinforcement and constructive criticism.
- Scheduled work activities effectively by prioritizing tasks, equipment availability and personnel expertise.
- Ensured improved performance by training and monitoring employees in their daily tasks.
- Managed allocation of material and labor resources to achieve timely and cost-effective project delivery.
- Conducted regular operational audits to detect potential risks and identify areas for enhancement.
- Identified and addressed areas of opportunity to enhance efficiency
- Developed and monitored operational budgets, leading to a decrease in unnecessary expenditures.
- Efficiently led crisis management initiatives to mitigate operational disruptions and preserve seamless business operations.
- Implemented efficient operational protocols and trained new employees, resulting in a significant reduction in onboarding time.
Chiller Service Technician
York International Corporation
Lake Mary, FL
05.1992 - 01.2006
- Keep meticulous records of service visits, resolved issues, replacement components, and refrigerant logs.
- Troubleshot electrical circuits by referencing schematics and diagrams.
- Executed precise installation of new systems adhering to manufacturer specifications.
- Identified and implemented solutions for a wide range of customer problems.
- Provided prompt responses to emergency calls for immediate aid.
- Ensured compliance with safety protocols while working in potentially hazardous environments.
- Carried out preventative maintenance measures on a diverse range of equipment.
- Ensured strict compliance with quality assurance protocols at all stages of service delivery.
- Provided exceptional customer service and fostered client relationships to drive repeat business.
- Ensured compliance with established safety protocols, OSHA regulations, and company policies.
- Ensured timely completion of documentation, facilitating proper tracking and organization of service requests.
- Maintained certifications and completed training on systems and components.
- Dedicated expertise in design-build projects.
- Developed expertise in the removal and installation of chiller evaporator and condenser tubes, including welding tube end sheets.
- Received certification for performing rebuilds on centrifugal compressors.
- Certified to work on the York OM Titan chiller line, a distinction held by only a select few.
Combat Controller / Systems Analyst
United States Air Force, USAF
Valdosta , GA
10.1992 - 07.1996
- Deployed as part of a joint task force in support of combat operations.
- Coordinated with aircrews and other special operations forces to ensure successful mission execution.
- Directed close air support assets during high intensity combat operations.
- Executed airborne insertion and extraction missions utilizing static line parachuting techniques.
- Performed reconnaissance patrols in order to locate enemy positions prior to offensive action.
- Trained foreign military personnel on the use of communications equipment and tactics, techniques, and procedures.
Education
HVAC Journeyman - HVAC Installation And Repair
Local Union 803 Apprenticeship
Orlando, FL06-2000
Skills
- Attention to Detail
- Multiple Priorities Management
- Strategic Planning
- Consultative Sales
- Product and service expertise
- Business Development
- Team Collaboration and Mentoring
- Outstanding communication skills
- Supervisory role background
- Operational Efficiency
- Microsoft Office products
- SalesForce CRM
Certification
- Refrigerant handling License
- Journeyman License
- York Step Program - York Master Technician
- Many certifications on HVAC equipment servicing and installation
- Many certifications in sales, and mechanical business operations
Accomplishments
In 2009, obtained a major accomplishment when I was invited as a guest speaker for the Johnson Controls Southeast Regional kickoff meeting to discuss my teams achievements. The regional management team was interested in learning about my successes in managing my team and the ability of keeping our mechanical team working in a very difficult economic recession while remaining profitable and consistently exceeding the profit and revenue plans.
References
References available upon request.
Timeline
Sr. Account Executive
Siemens Smart Infrastructure
10.2012 - Current
Account Manager
Airstron, Inc.
10.2011 - 06.2012
Service Sales Account Representative
Johnson Controls, Inc. / York
10.2010 - 10.2011
Mechanical Service Foreman / Operations Supervisor
Johnson Controls, Inc. / York
01.2006 - 10.2010
Combat Controller / Systems Analyst
United States Air Force, USAF
10.1992 - 07.1996
Chiller Service Technician
York International Corporation
05.1992 - 01.2006
HVAC Journeyman - HVAC Installation And Repair
Local Union 803 Apprenticeship