Salesforce
Kevin Jankiewicz
Inside Sales Leader
Pleasant Prairie,WI
Summary
Client-focused Inside Sales Leader with 8 years of experience leading large-scale product launches and promotions. Excels at optimizing customer service via team training and support. Successful in setting and meeting long-term goals through sales floor enhancements.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Metalex
Libertyville, IL
09.2021 - Current
- Exceeded sales goal and delivered $2.9M in revenue
- Maintained high-value accounts through consultative selling and effective customer solutions
- Negotiated customer contracts
- Listened attentively to client feedback and worked with production team to improve operations
- Analyzed account details such as volume, revenue, and gross margin to enhance understanding of labor usage and needs
- Mentoring new engineering manager
- Assisted in leading Customer Service projects
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
Inside Sales Manager
Metalex
Libertyville, IL
07.2019 - 09.2021
- Lead customer service team responsible for $40M in revenue
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Drove inter-departments relationships to improve communication among departments
- Implemented SAP and led training and coaching of Customer Service/Sales departments
- Pioneered customer survey to evaluate customer satisfaction
- Increased customer wallet share and maintained long-term relationships
- Interacted via meeting, email, or phone to identify and address needs, growing existing accounts through cross-selling
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff
Inside Sales Manager
Stericycle
Northbrook, IL
02.2014 - 07.2019
- Adaptable people leader who lead various teams
- Surpassed sales goals by 20% annually with implementation of diverse sales tools and strategies
- Champions Club Winner
- Developed and launched Stericycle Products customer facing website
- Developed and launched Schedule & Save subscription program
- Recruited, interviewed, trained, and developed new managers and team members
- Chaired sales reporting, dashboards, and tracking documents for sales managers and directors within Salesforce.com
- Built strong relationships with Operations, Customer Care, Training, Marketing, Distribution, Quality
- Presented quarterly results to broader SQ Business Unit
- Trained employees on multiple technology and sales methods to build highly-knowledgeable and successful teams
- Organized and lead SQ Sales Recognition Committee
Business Development Representative
Stericycle, Inc
Northbrook, IL
10.2010 - 01.2014
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Collected information on sales and service issues to coordinate team-wide resolutions
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Promoted to Team Lead and National Account Manager within 2 years
Outside Sales
Fastenal Industrial Supplies
Waukegan, IL
06.2005 - 10.2010
- Provided outstanding customer service and managed customer inventory programs Worked in teams to implement sales plans for new and existing customers
- Established new accounts through cold calling and personal visits to potential customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Contributed to company revenue by securing $2M in annual product sales
Education
Bachelor of Science - Business Management
University of Wisconsin - Parkside
Kenosha, WI 12.2000 - 05.2005
Software
SAP
Microsoft Office
Timeline
Account Manager
Metalex
09.2021 - Current
Inside Sales Manager
Metalex
07.2019 - 09.2021
Inside Sales Manager
Stericycle
02.2014 - 07.2019
Business Development Representative
Stericycle, Inc
10.2010 - 01.2014
Outside Sales
Fastenal Industrial Supplies
06.2005 - 10.2010
Bachelor of Science - Business Management
University of Wisconsin - Parkside
12.2000 - 05.2005
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