Kevin Jenkins
West Chester,PA
Summary
With a proven track record at Insight Inc & DXC Technology as an IT Asset Manager & AV Technician I excel in IT risk management and delivering exceptional help desk support. My expertise in system performance optimization and incident management, coupled with a knack for streamlining IT processes, has significantly enhanced operational efficiency. Skilled in both technical and interpersonal facets, I adeptly manage complex IT infrastructures and foster team collaboration.
Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Asset Manager & AV Technician
DXC Technology/Contractor at SAP America
09.2023 - 09.2024
- Participated in monthly audits of 1600 assets Including Mac's, PC's, iPads, iPhones and Android phones
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Trained event staff on proper use of audio and visual equipment.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
- Programmed and operated audio-visual equipment to support seamless live events.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Managed compression, digitization and storage of audio and video data.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
IT Asset Manager & AV Technician
Insight Inc/Contractor at SAP America
08.2022 - 09.2023
- Participated in monthly audits of 1600 assets Including Mac's, PC's, iPads, iPhones and Android phones.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Trained event staff on proper use of audio and visual equipment.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
- Programmed and operated audio-visual equipment to support seamless live events.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Managed compression, digitization and storage of audio and video data.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
Education
Associate of Applied Science - Information Technology
Eastwick College
Nutley, NJ07-2019
Skills
- IT service management
- Help Desk Operations
- Mobile Device Management
- Remote Support
- Software updating
- AV Installation & Support
- Concise time management
- Client Communication
- Excellent work ethic
- Video Conference Endpoint Management
- Strong verbal and written communication
Available for relocation within the United States
Relocation cost will be self-covered
Accomplishments
- Assisted with strategizing a overhaul of asset management for 1600 devices including MAC's PC's, iPhones, iPads, and Android Phones at SAP North American Headquarters. Developed a streamlined procedure that enhanced operational efficiency and accountability, significantly improving overall asset control and oversight
Certification
- CompTIA A+
- Microsoft Networking
Software
Service Now
Timeline
IT Asset Manager & AV Technician
DXC Technology/Contractor at SAP America
09.2023 - 09.2024
IT Asset Manager & AV Technician
Insight Inc/Contractor at SAP America
08.2022 - 09.2023
- CompTIA A+
- Microsoft Networking
Associate of Applied Science - Information Technology
Eastwick College
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