Service Now
Kevin Jenkins
West Chester,PA
Summary
Results-driven IT Asset Manager and AV Technician with a proven track record at Insight Inc and DXC Technology. Specializing in IT risk management and delivering exceptional help desk support, excelling in system performance optimization and incident management. Expertise in streamlining IT processes has significantly enhanced operational efficiency. Skilled in managing complex IT infrastructures and fostering team collaboration, with strong troubleshooting capabilities and a client-focused approach. Seeking to leverage expertise to provide quality-driven service and strengthen client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Asset Manger & AV Technician
DXC Technology/ Contractor at SAP America
09.2023 - 09.2024
- Participated in monthly audits of 1600 assets Including Mac's, PC's, iPads, iPhones and Android phones
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Trained event staff on proper use of audio and visual equipment.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
- Programmed and operated audio-visual equipment to support seamless live events.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Managed compression, digitization and storage of audio and video data.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
IT Asset Manager & AV Technician
Insight Inc/Contractor at SAP America
08.2022 - 09.2023
- Participated in monthly audits of 1600 assets Including Mac's, PC's, iPads, iPhones and Android phones.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Trained event staff on proper use of audio and visual equipment.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
- Programmed and operated audio-visual equipment to support seamless live events.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Managed compression, digitization and storage of audio and video data.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
Education
Associate of Applied Science - Information Technology
Eastwick College
Nutley, NJ07-2019
Skills
- IT service management
- Help Desk Operations
- Mobile Device Management
- Remote Support
- Software updating
- AV Installation & Support
- Concise time management
- Client Communication
- Excellent work ethic
- Video Conference Endpoint Management
- Strong verbal and written communication
Available for relocation within the United States
Relocation cost will be self-covered
Accomplishments
- Assisted with strategizing a overhaul of asset management for 1600 devices including MAC's PC's, iPhones, iPads, and Android Phones at SAP North American Headquarters. Developed a streamlined procedure that enhanced operational efficiency and accountability, significantly improving overall asset control and oversight
Certification
- CompTIA A+
- Microsoft Networking
Software
Windows 10
Windows 11
IOS
MacOS
Android OS
IPadOS
Timeline
IT Asset Manger & AV Technician
DXC Technology/ Contractor at SAP America
09.2023 - 09.2024
IT Asset Manager & AV Technician
Insight Inc/Contractor at SAP America
08.2022 - 09.2023
- CompTIA A+
- Microsoft Networking
Associate of Applied Science - Information Technology
Eastwick College
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